Waiter

Job Description:

The Waiter at our Specialty Coffee Shop and Brunch establishment will serve as a frontline ambassador for our brand, embodying our commitment to quality service and exceptional culinary experiences. This role demands a dynamic individual who can proficiently manage high-volume service periods, while maintaining rigorous attention to detail in order processing and customer interaction. The successful candidate will demonstrate exemplary communication and interpersonal skills, fostering a welcoming environment for patrons and ensuring their dining experience exceeds expectations. In addition, the Waiter will possess a deep understanding of our specialty coffee offerings and brunch menus, articulating product knowledge effectively to enhance customer engagement. A collaborative spirit is essential, as the incumbent will work closely with kitchen and service staff to streamline operations, resolve issues promptly, and contribute to a positive team atmosphere.

Job Requirements:

• A minimum of 3-5 years of experience in a fast-paced restaurant or café setting, with a focus on customer service excellence.
• Proven ability to manage multiple tables and prioritize service tasks efficiently during peak hours.
• Strong understanding of specialty coffee brewing techniques and varied brunch menu offerings, with ability to communicate intricately to customers.
• Demonstrated skill in upselling food and beverage items, contributing to revenue growth while fulfilling customer needs.
• Familiarity with point of sale (POS) systems and basic cash handling procedures.
• Ability to work collaboratively in a team-oriented environment while taking initiative to enhance service processes.
• Flexible availability to accommodate early morning hours, weekends, and holidays as required by the business.
• Commitment to maintaining a clean and organized work area, complying with health and safety regulations.

Job Responsibilities:

• Greet customers promptly upon arrival, providing attentive and personalized service throughout the dining experience.
• Present menus with thorough knowledge of coffee varieties, preparation methods, and brunch item ingredients, answering any inquiries with confidence.
• Take and process customer orders accurately and efficiently using the POS system, ensuring timely and precise food and beverage service.
• Monitor tables regularly, anticipating customer needs, and providing refills or additional items as necessary without excessive prompting.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders while addressing any food or service issues amicably.
• Process customer payments effectively, managing cash and electronic transactions while adhering to financial protocols.
• Contribute to team meetings by sharing insights on customer feedback, potential service improvements, and operational efficiencies.
• Uphold the café's brand standards and ethos while actively participating in training programs to enhance skill development and service quality.

Required Skills:

• Exceptional verbal communication skills, with the ability to convey complex product knowledge clearly and persuasively.
• Strong interpersonal skills, fostering rapport and trust with a diverse range of customers and team members.
• High level of organizational skills and attention to detail in managing multiple tasks and requests simultaneously.
• Ability to remain calm and effective under pressure, demonstrating resilience in a fast-paced environment.
• Proficiency in cash handling and operation of POS systems, with a strong focus on accuracy and integrity.
• Knowledge of food safety standards and practices, ensuring compliance and maintaining a hygienic work environment.
• Proven adaptability to shift priorities and business needs, demonstrating commitment to teamwork and service excellence.