Testing & User Acceptance Lead Specialist

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports. Their main operational roles include managing the implementation of services development change initiatives and projects, monitoring transition tools and activities, ensuring successful implementation of testing cycles, and delivering trainings in order to help business users adapt to changes within established timeline in coordination with relevant IT functions

Job Responsibilities

• Develop communication channels with relevant IT functions to coordinate new projects’ and changes’ release time and date and avoid disruption in operations
• Develop transition Guide, testing templates and checklists to ensure that new projects and changes are smoothly and effectively integrated into business operations
• Participate in workshops with Operations functions to ensure awareness of new changes in processes and IT system
• Conduct meetings with operation functions to capture users’ terms and conditions related to new projects and change requests
• Liaise with IT functions for walkthrough sessions following the end of the development phase in projects, changes and production bugs and coordinate with internal stakeholders for the collection of needed data
• Gather and consolidate required testing data to enable the initial testing process
• Perform initial testing for changes and projects prior to final release to recommend improvements on observed disruptions and bugs
• Identify and consolidate operational bugs, weaknesses and malfunctions, and forward issues to IT functions while following up for timely resolution
• Coordinate the integration testing phase with IT and business owners to handle integration issues and provide support when needed
• Deliver trainings and awareness sessions on newly deployed changes, solutions and technologies in order to increase knowledge and skills of users
• Develop the “go-live” plan and related activities, test for the reliability, integrity and accuracy of changes and new projects and manage the successful execution of the smoke test
• Monitor the continuous performance of installed systems, handle post production issues and ensure timely resolution
• Develop reports on UAT progress and testing updates, highlight observations and communicate improvement opportunities with relevant stakeholders
• Coordinate with relevant operational support areas to ensure improvement actions related are being implemented
• Follow-up on requests submitted to IT functions and align on completion dates and expected milestones
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree Business Administration or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

Collaboration and Communication - Developing

Professionalism - Proficient

Project Management - Proficient

IT Compliance - Proficient

Solutions Requirements Planning and Articulation - Proficient

IT Change Management - Proficient

Results Oriented - Proficient

Business Solutions Testing and Quality Control - Advanced

Customer Focus - Proficient

Enablement of Change and Innovation - Developing