Operations Manager (Specialty Coffee)

Our Group is seeking an experienced and passionate Operations Manager (Specialty Coffee) to lead our specialty coffee division in Riyadh, Saudi Arabia. This is a FULL TIME position for a dedicated professional who will oversee all aspects of our coffee operations, from supply chain management to customer service. The ideal candidate will be a strategic leader with a deep understanding of the specialty coffee industry, committed to driving operational excellence, maintaining the highest quality standards, and fostering a positive team culture. You will be instrumental in ensuring the efficiency, profitability, and growth of our coffee business.

Responsibilities

• Oversee the day-to-day operations of all specialty coffee outlets, ensuring seamless execution and adherence to brand standards.
• Develop, implement, and refine operational policies and procedures to enhance efficiency, productivity, and service quality.
• Manage the entire supply chain, including the sourcing of high-quality coffee beans, vendor relationships, and inventory control for all supplies.
• Lead, train, and mentor a team of baristas and support staff, promoting a culture of continuous improvement and passion for coffee.
• Ensure strict compliance with all health, safety, and food hygiene regulations.
• Manage budgets, analyse financial performance, control costs, and implement strategies to maximise profitability.
• Uphold an exceptional level of customer service, ensuring a premium experience for every guest.
• Collaborate with the marketing team to support promotional activities and contribute to the development of new products and services.
• Implement and maintain rigorous quality control standards for all beverages and food items served.

Qualifications

• Proven experience in an operations management role, specifically within the specialty coffee or premium food and beverage sector.
• In-depth knowledge of coffee, from bean-to-cup, including sourcing, roasting profiles, and various brewing methods.
• Strong leadership, team management, and interpersonal skills with the ability to inspire and motivate a team.
• Excellent financial acumen, with demonstrable experience in budgeting, P&L management, and cost control.
• Exceptional organisational, problem-solving, and decision-making abilities.
• Outstanding written and verbal communication skills.
• A genuine passion for the specialty coffee industry and a steadfast commitment to quality.
• A degree in Business Administration, Hospitality Management, or a related field is highly desirable.

Benefits

• A competitive salary package commensurate with experience.
• Opportunities for professional growth and career development within a reputable group.
• A dynamic, collaborative, and supportive work environment.
• Comprehensive health insurance and other benefits.