Superintendent, Customer Service (QA)

ArcelorMittal Tubular Products Al-Jubail


Date: 3 weeks ago
City: Jubail
Contract type: Full time

Role Summary: The Superintendent, Customer Service assist the Quality Assurance Manager in providing direction to the QA-Customer Service Section by assigning, directing, and reviewing daily operations related to customer/end-user complaints, finished goods release, and TPI coordination.


Job Duties & Responsibilities:

  • Maintains and directs the daily section activities such as attending to customer/end-user complaints and finished goods release.
  • Manage to coordinate customers technical visits.
  • Prioritize, assign, evaluate, and supervise the work of all Customer services personnel. Provide training and guidance for performance improvement and development.
  • Manage to ensure AMTPJ on time response to customer and effective resolution of complaints without undue delay.
  • Assume complex and specialized customer relation situations involving critical complaints and takes action to resolve complaints in an effective and timely manner.
  • Responsible for escalating open and overdue complaints to QA Manager, Senior Quality Director, and CEO.
  • Participate in the initial assessment and technical analysis of received complaints.
  • Monitor to ensure the on time and effective release of finished goods.
  • Participate in consultative meeting to resolve product release obstacles and technical issues.
  • Participate in Pre Acceptance Meetings (PAM) and Pre Inspection Meetings (PIM) and highlight possible technical issues.
  • Act as Deputy of QA Manager.
  • Complete additional task as directed by QA Manager.
  • To support the effective promotion of awareness of quality policy, including customer requirements throughout the organization.
  • To ensure effective communication of AMTPJs mission, vision, strategy, policies, and processes to promote a culture of excellence, continuous improvement, and people empowerment within his/her responsible area.
  • To properly provide subordinates with the required resources, training, and authority to act with empowerment and accountability.
  • Ensure department objectives are achieved by providing input into decision-making and problem-solving.
  • To effectively support internal/external audits and audit results and follow-ups management.
  • Collaborate with colleagues and other departments to promote continual improvement both in the products and in the quality management system.


Education & Experience:

  • Bachelor / Diploma degree in engineering or a related discipline.
  • Minimum 8 years of work experience in steel-related industry in seamless pipe mill (API Spec 5CT and 5L related products) as customer service management within a technical or manufacturing environment preferably in product inspection and quality control.
  • Minimum 2 years in a lead or supervisory position.
  • Work experience in tubular products inspection, use and/or manufacturing.
  • Well-versed in the API spec Q1 requirements.
  • Familiarity with API 5CT, API 5L, ASTM, and ASME specifications requirements.
  • Knowledge of ARAMCO standards.


Skills:

  • Effective verbal and written communication skills in the English language.
  • Computer literate. Working knowledge of MS Word, MS Excel, and MS Teams.
  • Strong demonstration of the following:
  • Leadership, Teamwork, and Communication.
  • Good negotiation and ability to resolve conflict.
  • Good organization, Attention to detail, and Effective time Management.
  • Creative problem solving and adaptability.
  • Motivation and Team Management.
  • Risk management.
  • Budget management.

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