Superintendent, Customer Service (QA)

Role Summary: The Superintendent, Customer Service assist the Quality Assurance Manager in providing direction to the QA-Customer Service Section by assigning, directing, and reviewing daily operations related to customer/end-user complaints, finished goods release, and TPI coordination.

Job Duties & Responsibilities:

• Maintains and directs the daily section activities such as attending to customer/end-user complaints and finished goods release.
• Manage to coordinate customers technical visits.
• Prioritize, assign, evaluate, and supervise the work of all Customer services personnel. Provide training and guidance for performance improvement and development.
• Manage to ensure AMTPJ on time response to customer and effective resolution of complaints without undue delay.
• Assume complex and specialized customer relation situations involving critical complaints and takes action to resolve complaints in an effective and timely manner.
• Responsible for escalating open and overdue complaints to QA Manager, Senior Quality Director, and CEO.
• Participate in the initial assessment and technical analysis of received complaints.
• Monitor to ensure the on time and effective release of finished goods.
• Participate in consultative meeting to resolve product release obstacles and technical issues.
• Participate in Pre Acceptance Meetings (PAM) and Pre Inspection Meetings (PIM) and highlight possible technical issues.
• Act as Deputy of QA Manager.
• Complete additional task as directed by QA Manager.
• To support the effective promotion of awareness of quality policy, including customer requirements throughout the organization.
• To ensure effective communication of AMTPJs mission, vision, strategy, policies, and processes to promote a culture of excellence, continuous improvement, and people empowerment within his/her responsible area.
• To properly provide subordinates with the required resources, training, and authority to act with empowerment and accountability.
• Ensure department objectives are achieved by providing input into decision-making and problem-solving.
• To effectively support internal/external audits and audit results and follow-ups management.
• Collaborate with colleagues and other departments to promote continual improvement both in the products and in the quality management system.

Education & Experience:

• Bachelor / Diploma degree in engineering or a related discipline.
• Minimum 8 years of work experience in steel-related industry in seamless pipe mill (API Spec 5CT and 5L related products) as customer service management within a technical or manufacturing environment preferably in product inspection and quality control.
• Minimum 2 years in a lead or supervisory position.
• Work experience in tubular products inspection, use and/or manufacturing.
• Well-versed in the API spec Q1 requirements.
• Familiarity with API 5CT, API 5L, ASTM, and ASME specifications requirements.
• Knowledge of ARAMCO standards.

Skills:

• Effective verbal and written communication skills in the English language.
• Computer literate. Working knowledge of MS Word, MS Excel, and MS Teams.
• Strong demonstration of the following:
• Leadership, Teamwork, and Communication.
• Good negotiation and ability to resolve conflict.
• Good organization, Attention to detail, and Effective time Management.
• Creative problem solving and adaptability.
• Motivation and Team Management.
• Risk management.
• Budget management.