ServiceNow - Level 1 Agent Support

Job Description

Job Description:

Join our service desk support team as a Level 1 ServiceNow Agent. You will provide first-tier support for IT service requests and incidents through the ServiceNow platform.

Key Responsibilities

• Handle incoming requests and incidents via phone, email, and chat
• Log and categorize issues in ServiceNow accurately
• Perform basic troubleshooting and escalate unresolved cases
• Provide users with timely updates and resolution guidance
• Maintain documentation and adhere to defined SLAs
  
  

Required Skills

• Basic understanding of IT service desk processes
• Familiarity with ServiceNow or similar ticketing tools is a plus
• Customer-focused, with a helpful and professional attitude
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.