Service Supervisor

Job Summary: To manage daily tasks within shop floor, plan and work with team to ensure smooth, safe, and efficient operations in Service.

Requirements:

• Electrical Engineering Degree
• 8 to 10 years of Significant experience required in the same field plus Intermediate level of relevant work experience, including team leadership experience.
• Cummins Background and fully aware with all Cummins controller PCC, DMC, Parallelling & Synchronization
• To be able to build strong customer relationships and delivering customer-centric solutions.
• Provides direction, delegating, and removing obstacles to get work done, Guide the technicians on site, do the technical escalation on time for the engineering level.

Responsibilities:

• Responsible for the daily activities of a service team including managing team members,
• housekeeping, and meeting targets.
• Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations.
• Serves as group lead on projects and work assignments.
• Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities.
• Coaches and mentors team members.
• Production Management & Planning
• Team management
• Task allocation
• Collaborate with colleagues & team
• Motivate, manage and develop team of technicians
• Manage conflicts
• Collaborate with parts team
• Effective customer communication - manage customer issues
• Job Planning
• Ensure 5S environment in Shop floor
• Process improvement
• Quality Improvement and Right First Time Focus
• Computer savvy and good MS office experience

Competencies

• :
  Builds effective teams - Building strong-identity teams that apply their diverse skills a
• ndperspectives to achieve common goal
• s.Collaborates - Building partnerships and working collaboratively with others to meet shared objective
• s.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audience
• s.Decision quality - Making good and timely decisions that keep the organization moving forwar
• d.Develops talent - Developing people to meet both their career goals and the organization’s goal
• s.Directs work - Providing direction, delegating, and removing obstacles to get work don
• e.Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objective
• s.Drives results - Consistently achieving results, even under tough circumstance
• s.Manages conflict - Handling conflict situations effectively, with a minimum of nois
• e.Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplac
• e.Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence-based investigations with accurate root cause analysi
• s,resulting in effective corrective actions, accurate reporting and avoiding repeated incident
• s.Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processe
• s.Values differences - Recognizing the value that different perspectives and cultures bring to an organizatio