Port Operations Executive, Port Agency

We have an exciting opportunity to join Inchcape Shipping Services.

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Business Need / Purpose of Role

Job Title: Port Operations Executive

Department: Marine Services

Location: Jeddah, KSA

Reporting to: Operations Manager – Marine Services

We are looking for a diligent and service-oriented Port Operations Executive to deliver high-quality ship husbandry services to vessels calling at KSA sea ports under ISS agency. The Boarding Executive will be responsible for handling all required documentation, maintaining active communication with Principals and service providers, and working closely with the Operations

Executives to ensure excellence in service delivery and compliance with operational standards.

This role requires a high level of professionalism, strong organizational skills, and the ability to effectively coordinate between multiple stakeholders, including Port Authorities, Customs, Immigration, and internal teams. The position also plays a supporting role in back-office processes and ship chandelling operations, ensuring efficiency and full regulatory compliance.

Key Responsibilities:

Operational Responsibilities

• Provide full husbandry services during port calls including inward/outward clearance, crew changes, and supply coordination.
• Board vessels to collect/distribute documentation and resolve any operational issues swiftly to support vessel turnaround efficiency.
• Ensure all documentation is completed and submitted in accordance with KSA Port Authority and government regulations.
• Liaise with local port and government authorities to facilitate smooth operations with minimal delays.
• Maintain up-to-date knowledge of port procedures, tariffs, and regulations.
• Support the execution of ship chandelling services when required, ensuring accuracy and timely delivery of goods/services.

Customer Service Excellence

• Ensure customer satisfaction by delivering professional and prompt service to ship owners, managers, and operators.
• Maintain open communication with Principals throughout the port call, updating them with accurate and timely information.
• Proactively address and resolve any customer complaints or issues, escalating to management when needed.

Quality & Compliance

• Ensure compliance with Quality Management Systems (QMS) and company Standard Operating Procedures (SOPs).
• Follow safety, environmental, and security guidelines as per ISS and port authority standards.
• Adhere to ISS Code of Conduct, dress code, and safety policies including driving regulations.

Administrative & Liaison Duties

• Assist with submission, collection, and follow-up of documents and approvals from external stakeholders.
• Support internal teams and back-office functions with timely updates and required documentation.
• Contribute to continuous process improvements and operational efficiencies within the department.

Knowledge, Skills, And Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing.
• Excellent attention to minute details.
• Self-driven, organized, good communication skills.
• Strong technical skills.
• Strong Problem Solving & Analytical Skills.
• Excellent Time Management Skills.
• Having a global perspective and possess a progressive thinking skill.

Education, Qualifications, Certifications, And Licenses

• Minimum diploma or certification in Shipping, Maritime Studies, Logistics, or related field with appropriate exposure to terminal personnel, shipper and receivers, vendors, and government agencies in Saudi Arabia.
• At least 2–3 years of experience in ship agency operations, preferably in a boarding or husbandry role.
• Strong knowledge of port operations and marine services in the KSA region.
• Excellent communication and interpersonal skills in English (Arabic is a plus).
• Proficient in Microsoft Office and familiar with marine agency systems.
• Valid driver’s license and willingness to travel within port areas as needed.
• Flexible, self-motivated, and able to work under pressure with minimal supervision.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#WeAreInchcape

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.