Payment Operations Officer - Fraud

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

The Job in a Nutshell

At Hala, becoming a non-bank issuer and soon a non-bank acquirer, the need arose for settlement, reconciliation, and chargeback operations to ensure proper processing of financial transactions as well as correct settlement with the payment networks through partner banks.

What You Will Do

• Perform reconciliation activities as necessary to ensure accurate processing of transactions at the customer level and payment scheme levels.
• Act on exceptions/discrepancies in coordination with financial operations.
• Review incoming chargeback claims and log requests for chargeback initiation by the processor.
• Coordinate when needed with the customer services unit to obtain needed documentation from the customers.
• Follow up on the chargeback responses received and update customer complaint records accordingly.
• Prepare reports and statistics for internal and external parties while maintaining accuracy and integrity.
  
  

What Are We Looking For

• Bachelor’s degree in business, finance, or equivalent field of studies
• Experience in accounting and settlement, preferably if related to card payments (issuing and acquiring).
• Accuracy and a keen eye for details
• Acknowledgement and compliance with policies and procedures and regulatory requirements
• Good analytical, problem-solving, and time-management skills
• Good communication skills in English and Arabic languages.
  
  

What We Offer You

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
  
  

If you think you have what it takes to join a remarkable team #apply_now