Operations Intern

About the Company

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About The Role

Careem is expanding its super app offering in KSA with the launch of Careem DineOut – a Food & Beverage (F&B) discovery engine helping customers explore Riyadh’s top restaurants and save when dining in. We’re on a mission to be the go-to platform for dining in the city, adding features like reservations and loyalty. As an Operations Intern, you will play a hands-on role in supporting day-to-day execution, ensuring our restaurant partners are onboarded smoothly and that backend processes run like clockwork. This is a high-impact internship ideal for someone eager to learn the ins and outs of operations in a fast-paced tech company.

What You’ll Do

• Support partner onboarding: Collect and validate partner documents, menus, and bank details; ensure timely and accurate data entry into internal systems.
• Maintain restaurant content: Help ensure partner restaurant information (offers, timings, images, menu) is always up to date on the app.
• Coordinate with Sales & Ops: Work closely with the sales and operations teams to ensure a seamless handover from signed partner to live status.
• Track performance & issues: Monitor partner performance and flag operational issues (e.g. invalid redemptions, offer mismatches) for resolution.
• Improve internal processes: Identify inefficiencies or bottlenecks in the onboarding or listing process and suggest improvements.
• Conduct QA audits: Occasionally visit restaurants or check listings to validate offer quality and compliance.
  
  

Performance Metrics

• Turnaround time from signed partner to live.
• Accuracy of data entry & listings.
• Number of issues proactively identified and resolved.
• Responsiveness to ops-related tasks and support requests.
  
  

What You'll Need

• Strong attention to detail: You’re meticulous with data and have high standards for accuracy.
• Structured mindset: You can juggle many moving parts and keep things organized.
• Eagerness to learn: You’re curious about operations, tech, and how things work behind the scenes.
• Team player attitude: You collaborate well and are comfortable working cross-functionally.
• Professional Working Fluency in English and Arabic.