Merchandising Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Team

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

What You’ll Do

• Own and manage the in-app storefront, including the home page, category landing pages, carousels, and other key real estate.
• Develop and implement merchandising strategies that align with business objectives and customer needs.
• Analyze in-app user behavior and sales performance to curate and optimize the app's look and feel.
• Use data insights to drive continuous improvement in conversion rates and customer engagement.
• Oversee the execution of the merchandising calendar, ensuring timely updates and flawless execution of promotional plans.
• Partner with the Marketing, Category Management, and Catalog teams to coordinate and launch impactful campaigns.
• Lead cross-functional collaboration with designers, marketing teams, and other stakeholders to execute merchandising initiatives.
• Act as the key liaison between merchandising and other departments to ensure alignment and consistency.
• Develop and execute merchandising plans that balance customer-centric design with commercial goals.
• Innovate to improve product discovery, content, and overall app usability.
• Stay updated on customer feedback to implement actionable improvements in the app experience.
• Oversee the end-to-end product lifecycle, including new product launches and effective management of near-expiry or end-of-life products.
  
  

What You'll Need

• Proven experience in merchandising, e-commerce, or a related role, with 5-8 years of overall experience.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with exceptional communication and stakeholder management abilities.
• Creative thinker with a customer-first approach and a passion for enhancing the digital shopping experience.
• Proficiency in relevant tools and platforms, such as analytics dashboards and merchandising software.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.