Head Hostess

A Radisson Collection Hotel

Job Opportunity: Head Hostess

Empower Excellence in Luxury Hospitality

At Mansard Riyadh, we believe that service excellence begins with empowered, well-prepared team members. We are seeking an experienced, thoughtful, and dynamic Head Hostess to lead the front-of-house team in the restaurant and ensure a seamless and exceptional guest experience. This is a pivotal role designed to enhance guest satisfaction, elevate team performance, and embed a strong culture of service excellence.

Position Details

Title: Head Hostess

Department: F&B / Restaurants

Reports To: Director of Restaurants / Restaurant Manager

Location: Mansard Riyadh – Riyadh, Kingdom of Saudi Arabia

Employment Type: Full-Time

About The Role

The Head Hostess in the Restaurant will be responsible for overseeing the host team, ensuring guests are welcomed with warmth and directed efficiently to their tables or waiting areas, while maintaining smooth and efficient operations in the restaurant. This individual will be the face of the restaurant’s hospitality, creating memorable first impressions and ensuring exceptional guest service. The ideal candidate will possess strong leadership skills, excellent communication abilities, and the ability to inspire the team to deliver top-tier service.

Key Responsibilities

Guest Experience & Service Delivery

• Greet and welcome guests with a warm and friendly demeanor, ensuring they are efficiently directed to their tables or waiting areas.
• Professionally handle guest requests, concerns, and complaints, ensuring a positive experience for all guests.
• Coordinate with servers and staff to optimize table turnover and enhance the overall dining experience in the restaurant.
• Maintain high standards in guest service and ensure all guest feedback is promptly addressed.
• Monitor and maintain a clean, organized, and welcoming restaurant environment.
  
  
  

Team Leadership & Development

• Lead, mentor, and motivate the host team, ensuring they understand the hotel’s service philosophy and operational standards.
• Provide continuous training and development to the host team to ensure they are equipped with the necessary skills to perform at a high level.
• Organize and coordinate the team’s schedule to ensure optimal staffing levels during peak and off-peak times in the restaurant.
• Conduct performance evaluations and provide feedback to team members to improve service delivery.
  
  
  

Operations & Quality Assurance

• Ensure that all guest interactions align with the hotel’s standards for service, professionalism, and appearance.
• Maintain accurate records of reservations, guest preferences, and special requests in the restaurant.
• Coordinate with other departments, such as the kitchen and waitstaff, to ensure smooth operations and that guest preferences and seating arrangements are met.
• Handle cash and credit transactions accurately and efficiently when required.
  
  
  

ollaboration & Communication

• Act as a key point of contact for guests in the restaurant, ensuring effective communication with other departments to meet guest needs.
• Foster a positive and cohesive work environment where team members feel motivated and valued.
  
  
  

Candidate Profile

Required Qualifications

• 2–4 years of progressive experience in guest services, ideally within a 5-star hotel or luxury hospitality brand.
• Strong leadership, communication, and problem-solving skills.
• Fluency in English – written and spoken.
• Solid understanding of guest service principles and hospitality operations within restaurants.
• Experience handling cash/credit transactions and maintaining accurate records.
  
  
  

Preferred Experience

• Previous operational experience in hotel departments such as Rooms, F&B, or Guest Services.
• Certification in hospitality or customer service training.
• Familiarity with reservation systems and front-of-house operations in restaurants.
  
  
  

Personal Attributes

• Passionate about delivering excellent guest service and developing the team.
• Highly organized with attention to detail.
• Emotionally intelligent and adaptable to various situations and guest needs.
• A natural leader who motivates the team with enthusiasm, empathy, and high standards.
  
  
  

What We Offer

• The opportunity to shape the guest experience and service culture in one of Riyadh’s premier luxury hotels.
• A collaborative and forward-thinking leadership team.
• A platform to contribute meaningfully to service excellence and team development.
• Competitive compensation and benefits in line with Radisson Collection standards.
  
  
  

Mansard Riyadh, we develop our team as thoughtfully as we serve our guests—with intention, elegance, and an unwavering commitment to excellence.

Skills

Fast-Paced Experience