Guest Service Agent
Amman Rotana
Date: 14 hours ago
City: Riyadh
Contract type: Full time
Job Description
Job Summary:
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.
Job Responsibility
Skills:
Job Summary:
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.
Job Responsibility
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle stressful situations calmly
- Knowledge of hotel operations and reservation systems is a plus
Skills:
- Strong communication skills
- Excellent customer service skills
- Ability to work well under pressure
- Attention to detail
- Problem-solving skills
- Multitasking abilities
- Knowledge of hotel and hospitality industry
- Ability to work in a team
- Proficiency in relevant computer software
- Multilingual skills (optional but preferred)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Intern - Maqdira Fellowship Program
McKinsey & Company,
Riyadh
16 hours ago
Who You'll Work WithDriving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.In return for your drive, determination, and curiosity, we'll provide the...
Real Estate Associate
Careem,
Riyadh
18 hours ago
About the CompanyCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5...
General Technician
Frasers Hospitality,
Riyadh
1 day ago
Role: General TechnicianLocation: Fraser Suites, Riyadh - Saudi ArabiaSalary: CompetitiveProven Experience As a Welder FabricatorFrasers Hospitality is looking for a Welder Fabricator to join the team at Fraser Suites, Riyadh. As Welder Fabricator, you are responsible for performing welding and metal fabrication work across the hotel’s facilities, ensuring all metal structures, fixtures, and custom elements meet the hotel's high standards...
