Guest Service Agent

Job Description

Job Summary:

As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.

Job Responsibility

• Greet and welcome guests upon arrival, providing information about the hotel and its services
• Assist guests with check-in and check-out procedures, including processing payments
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with other departments to fulfill guest needs and special requests
• Maintain a clean and organized front desk area, including managing reservations and room assignments
• Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay
  
  

Candidate Requirements

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to multitask and handle stressful situations calmly
• Knowledge of hotel operations and reservation systems is a plus
  
  

Skills

Skills:

• Strong communication skills
• Excellent customer service skills
• Ability to work well under pressure
• Attention to detail
• Problem-solving skills
• Multitasking abilities
• Knowledge of hotel and hospitality industry
• Ability to work in a team
• Proficiency in relevant computer software
• Multilingual skills (optional but preferred)
  
  

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