Front Office Agent (Saudi Nationals Only)
Novotel Hotels
Date: 2 weeks ago
City: Riyadh
Contract type: Full time

Company Description
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
Job Description
Position Summary
The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.
Key Responsibilities
Qualifications & Skills
Job Benefits
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
Job Description
Position Summary
The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.
Key Responsibilities
- Greet and welcome guests in a professional and friendly manner.
- Perform check-in and check-out procedures efficiently.
- Handle reservations, modifications, and cancellations accurately.
- Answer phone calls and respond to guest inquiries professionally.
- Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.
- Manage guest complaints and escalate when necessary.
- Ensure compliance with Accor service standards.
Qualifications & Skills
- Saudi nationality (mandatory).
- Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).
- Minimum of 1 year experience in Front Office or Customer Service.
- Fluency in English (spoken and written) is required.
- Strong communication and interpersonal skills with a professional appearance.
- Ability to work in shifts (morning, evening, night).
- Knowledge of Opera PMS or equivalent hotel systems is an advantage.
Job Benefits
- Competitive salary and benefits package.
- Professional growth opportunities within Accor Group.
- A dynamic and supportive work environment.
- Employee discounts and exclusive hospitality benefits.
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