Front Office Agent (Saudi Nationals Only)

Novotel Hotels


Date: 21 hours ago
City: Riyadh
Contract type: Full time
Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

  • Greet and welcome guests in a professional and friendly manner.
  • Perform check-in and check-out procedures efficiently.
  • Handle reservations, modifications, and cancellations accurately.
  • Answer phone calls and respond to guest inquiries professionally.
  • Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.
  • Manage guest complaints and escalate when necessary.
  • Ensure compliance with Accor service standards.

Qualifications

Qualifications & Skills

  • Saudi nationality (mandatory).
  • Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).
  • Minimum of 1 year experience in Front Office or Customer Service.
  • Fluency in English (spoken and written) is required.
  • Strong communication and interpersonal skills with a professional appearance.
  • Ability to work in shifts (morning, evening, night).
  • Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Job Benefits

  • Competitive salary and benefits package.
  • Professional growth opportunities within Accor Group.
  • A dynamic and supportive work environment.
  • Employee discounts and exclusive hospitality benefits.

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