Field Service Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Field Service Engineer's (FSE) primary role is to perform services on customer

sites: installation supervision, commissioning, preventive & corrective maintenance,

modification of Gutor UPS systems and batteries.

The FSE works on both, on- and offshore sites, nuclear and is in direct contact with

the customer. Thus, the FSE is the connection between the customer and Gutor’s

technical and commercial Customer Service teams.

Main Responsibilities

• Performing installation supervision and commissioning of Gutor systems including the batteries
• Performing preventive and corrective maintenance for Gutor UPS equipment including batteries
• Solving UPS problems at customers’ sites and providing reports on these issues
• Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures
• Training customers on equipment operation and maintenance of Gutor systems
• Interacting with customers by phone or face to face
• Representing Gutor in dealing with customer concerns
• Promoting proactively Gutor services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc.
• Keeping databases updated with completed reports & documents
• In charge for the safety onsite, making sure that nobody & no properties are endangered
  
  

Knowledge And Skills Required

• BS degree of electrical engineering, electronic engineering or equivalent.
• At least 3-5 years of experience in field services (UPS) or similar experience.
• Strong knowledge of electronic theory to component level / electro-technical education
• Good written & verbal communication skills in English, ability to have technical conversations with the customer.
• Cross-cultural knowledge & ability to adapt
• Good computer skills
• Willingness to travel internationally.
  
  

PERSONAL ATTRIBUTES

• Flexible and high-performance profile
• Ability to function independently, well organized
• Structured way of analyzing & solving technical issues independently
• High level of professionalism and integrity
• Autonomous and proactive attitude
  
  

OUR OFFER

• You will be part of a growing company with an excellent industry reputation, who is
  
  

a recognized leader in a market where energy services are in demand.

• You will be joining an entrepreneurial company with a positive corporate culture and
  
  

strong team culture.

• We offer a competitive salary and bonus opportunities with excellent benefits.
  
  

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.