Digital service Management Consultant
MAGNOOS Information Systems
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Date: Nov 3, 2025
Location:
Riyadh, SA
Company: Magnoos Information Systems Technology
Req ID: 2367
Job Title
Digital service Management Consultant
Job Scope
The Digital Service Management Consultant is accountable for supporting projects as per clients’ requests while developing, testing and incorporating new systems to rapidly scale program.
Main Duties And Responsibilities
Education
Bachelor’s degree in Computer Science, Computer Engineering or any other related field
Experience
At least 5 years of relevant experience
Location:
Riyadh, SA
Company: Magnoos Information Systems Technology
Req ID: 2367
Job Title
Digital service Management Consultant
Job Scope
The Digital Service Management Consultant is accountable for supporting projects as per clients’ requests while developing, testing and incorporating new systems to rapidly scale program.
Main Duties And Responsibilities
- Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings
- Cover products including:
- Remedy ITSM
- Helix Remedy
- Helix/ OnPrem Digital Workplace
- Smart IT Helix/OnPrem
- Smart Reporting
- Discovery
- Mobility
- Remedy SSO
- Client Management
- Handle and maintain the documentation of projects
- Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO)
- Build the company Private Cloud
- Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs
- Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager
- Resolve technical issues, attend to solutions and escalate problems if necessary
Education
Bachelor’s degree in Computer Science, Computer Engineering or any other related field
Experience
At least 5 years of relevant experience
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