Community Coordinator

Job Summary:

The community coordinator is the first point of contact for members, guests, and visitors at the co-working space. This role is responsible for creating a welcoming and professional atmosphere, managing front desk operations, assisting members with inquiries, and ensuring smooth day-to-day operations of the workspace. Additionally, the community coordinator will manage the co-working space’s social media accounts to enhance online engagement and brand presence.

Key Responsibilities:

Member Support & Customer Service:

• Assist members with check-ins, bookings, and general inquiries.
• Handle membership registrations, renewals, and cancellations.
• Address and resolve member concerns, escalating issues when necessary.

Event & Community Engagement:

• Support in organizing community events, networking sessions, and workshops.
• Foster a positive and collaborative environment among members.
• Assist in promoting events and services through digital channels.

Social Media & Marketing Support:

• Manage and update the co-working space’s social media accounts (Instagram, LinkedIn, Twitter, etc.).
• Create and schedule engaging content, including posts, stories, and member spotlights.
• Respond to comments, messages, and inquiries on social media platforms.
• Assist in promoting events, special offers, and new services online.
• Collaborate with the marketing team to develop social media strategies.

Operations & Administration:

• Manage mail and package deliveries for members.
• Maintain office supplies and coordinate with vendors for restocking.
• Assist in scheduling and setting up meeting rooms and event spaces.
• Keep track of visitor logs and maintain security protocols.
• Explain the co-working space services, membership options, and pricing to potential clients.
• Conduct tours for new clients, showcasing available office spaces, amenities, and benefits.
• Assist in converting potential leads into members by providing detailed and engaging service explanations.

Billing & Payments Support:

• Assist members with invoices, payments, and financial transactions related to their memberships.
• Coordinate with the finance team to ensure proper documentation of transactions.

Front Desk Management:

• Greet and welcome visitors, members, and clients with a professional and friendly attitude.
• Answer phone calls, emails, and inquiries, providing accurate information about the co-working space services.
• Maintain a clean and organized reception area.

Job Requirements:

Qualifications & Skills:

• Education: High school diploma or bachelor’s degree in business administration, marketing, hospitality, or a related field (preferred).
• Experience: 1-3 years of experience in a front desk, customer service, or administrative role (preferably in a co-working space, hospitality, or office setting).
• Language Skills:
• Fluent in Arabic and English (spoken and written) – required for professional communication.
• Additional language skills are a plus.
• Skills:
• Strong communication and interpersonal skills.
• Professional appearance and attitude.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office, Google Workspace, and office management software.
• Experience managing social media platforms and creating engaging content.
• Basic knowledge of invoicing and payment processing is a plus.

Work Environment & Schedule:

• Full-time position with standard office hours; flexibility may be required for events.
• Work is performed in a dynamic co-working space with regular interaction with members and visitors.