Manager - Showroom

Job Description

• Drive showroom sales performance – Achieve monthly sales volume, revenue, and gross profit targets for both Mhero and Voyah by monitoring walk-in conversion rates, test drives, and customer follow-ups.
• Lead and coach the showroom team – Supervise Brand Hosts, Sales Executives, and Cashiers (approx. 6–8 direct reports); conduct daily huddles, performance reviews, and ongoing product training on EV features and brand positioning.
• Manage customer experience standards – Ensure every visitor receives a premium, personalized welcome and sales process, resolving escalations and maintaining mystery shop scores above target.
• Oversee vehicle display and showroom readiness – Coordinate vehicle rotation, cleanliness, digital signage, marketing collateral, and hospitality areas to reflect Mhero’s rugged identity and Voyah’s luxury image.
• Optimize operational processes – Monitor lead management in CRM, ensure accurate order booking and payment processing, and collaborate with after-sales for seamless vehicle deliveries.
• Analyze sales data and market feedback – Track showroom KPIs (traffic, conversion, test drive-to-sale ratio), report competitor activities, and recommend promotional events or inventory adjustments to the Branch Sales Manager.
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.