Workforce Staffing Mgr - KSA, Ops HR - WFS AGWS Fixed (For Saudi nationals only)

Description

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. Workforce Staffing At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is seeking an operations-oriented leader to join our Workforce Staffing (WFS) team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com. The Workforce Staffing (WFS) Manager is responsible for strategic leadership, operational excellence, and field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences. This position requires being based in Riyadh or Jeddah with the expectation to frequent travel within KSA.

Key job responsibilities

• Provide strategic leadership and oversight for all WFS field operation New Hire Events (NHE) across the region
• Build, develop, and retain high-performing teams through coaching, mentoring, and career development
• Drive a culture of excellence, innovation, and continuous improvement
• Lead and manage performance reviews, succession planning, and talent development initiatives Operational Excellence:
• Drive operational excellence at New Hire Events (NHE) including scheduling optimization, labor resource allocation, and KPI achievement
• Flawlessly execute standard operating procedures to ensure consistency across all locations within the region
• Establish effective communication strategies across all levels of your regional organization
• Lead process improvement initiatives to enhance efficiency and reduce costs Strategic Planning and Execution:
• Drive all strategic initiatives to enhance the candidate experience and drive operational efficiency
• Drive innovation and share best practices across the region and network Requirements:
• Progressive leadership experience leading multi-unit business operations across a region/large geography
• Strong track record of developing high-performance teams
• Excellence in operational execution
• Ability to thrive in a fast pace environment
• Strong analytical and problem-solving skills
• Leverage data to support decision making
• Excellent in stakeholder management communication
  
  

A day in the life

As a Workforce Staffing Manager, Your day is a dynamic mix of strategic leadership, operational oversight, and team development. You'll collaborate closely with cross-functional stakeholders to optimize scheduling, allocate labor resources efficiently, and ensure seamless execution of hiring events. Leading with data, you’ll monitor key performance metrics to identify opportunities for improvement and implement innovative solutions that enhance both candidate experience and operational performance. At the heart of your work is a commitment to building high-performing teams, fostering a culture of excellence, and ensuring consistent execution of best practices across all locations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving impactful, people-focused outcomes.

About The Team

Our Workforce Staffing (WFS) team is dedicated to providing an exceptional candidate experience as we strive to build the most customer-centric company in the world. Our mission is to attract, engage, and onboard top talent who will help drive Amazon's continued innovation and growth.

Guided by our team's core values of excellence, data-driven decision making, and continuous improvement, we work tirelessly to optimize our regional hiring operations. Through strategic leadership, operational oversight, and a focus on high-performing team development, we ensure seamless execution of new hire events across our Saudi Arabian facilities.

Under the direction of Hiring Manager Mohammed Shammari, our tight-knit, cross-functional WFS team collaborates closely with stakeholders to drive efficiencies, enhance candidate experiences, and deliver best-in-class results. We take pride in our ability to thrive in a fast-paced, deadline-driven environment, leveraging data and creative problem-solving to drive impactful, people-focused outcomes.

If you share our passion for operational excellence and team development, we welcome you to join us on this exciting journey as we build the future of Amazon's workforce in the Kingdom of Saudi Arabia.

Basic Qualifications

• Bachelor's degree.
• 3+ years of leading large complex programs experience in operations or hiring channels.
• Experience motivating others to meet the daily challenges of an extremely deadline-driven environment.
  
  

Preferred Qualifications

• 5+ years of progressive leadership experience overseeing multi-unit business operations across a regional or large geographic area.
• Successful track record of building and developing high-performing teams through coaching, mentoring, and career development initiatives.
• Expertise in driving operational excellence, including scheduling optimization, labor resource allocation, and key performance indicator (KPI) achievement.
• Experience implementing process improvement initiatives to enhance efficiency and reduce costs.
• Proven ability to thrive in a fast-paced, deadline-driven environment and deliver impactful, people-focused outcomes.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Afaq - Warehouse Branch

Job ID: A3027651