Technical Trainer - Saudi

Overview

Rapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Role Overview

Primary function is to deliver technical operator and service training to customers, distributors and company service personnel. The position will encompass training on a wide variety of Rapiscan products and technology and will consist of both formal classroom and hands-on training. This position will be based in Cairo Egypt or Saudi with a focus of training to be conducted in Saudi and other multiple locations in the UAE and EMEA. Will also be required to assist with additional training assignments globally. Must be able to speak English and Arabic, other languages are a plus.

Responsibilities

• Obtain and maintain the appropriate knowledge of the various Rapiscan products and technology to ensure high quality knowledge transfer to students.
• Review and provide edits / updates on user manuals, training presentations and other related documentation.
• Maintain appropriate training records, student feedback and required administrative information. Coordinates or performs administrative functions necessary to deliver and document training programs.
• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community
• Ability to work in a team-oriented, collaborative environment.
• Project management and presentation skills and the ability to resolve complex problems and issues. Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs
• Provide continuous feedback on areas of improvement, customer requests and observations
• Ensure passport and VISAs are current to travel to other countries.
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  

Qualifications

• Minimum of three years delivering technical training in a formal classroom and hands-on venue
• Fluent in Arabic and English language
• Excellent written and verbal communications skills
• Ability to demonstrate effective hands-on learning
• Position requires the ability to travel globally to conduct training and obtain knowledge of products
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.
• Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone and/or web to meet business needs; 15%
• Domestic travel required: 5%
• Must travel internationally and be able to acquire all necessary travel documents