Technical Support Technician

United Pharmaceuticals Company


Date: 2 weeks ago
City: Jeddah
Contract type: Full time

Role Description

This is a full-time on-site role ( Jizan & Jeddah & Riyadh ) for a Technical Support Technician at United Pharmaceuticals Company.

The Technical Support Technician will be responsible for providing technical support, troubleshooting hardware and software issues, assisting with printer support, and delivering top-notch service.

Responsibilities:Technical Support and Maintenance:
  • Providing technical support to resolve technical issues related to computers, printers, point-of-sale (POS), and scanners in pharmacies.
  • Monitoring and maintaining operating systems and software used in pharmacies to ensure business continuity.
  • Manage software updates and ensure compatibility with existing systems.

Systems and Network Administration:

  • Adjusting and managing internal networks and internet connections to ensure smooth operation of pharmacy systems.
  • Monitoring servers and databases for pharmacy management systems.
  • Addressing communication issues between branches and finding quick solutions to ensure operations are not disrupted.

Systems and Software Support:

  • Providing support to users of pharmacy management systems (such as ERP or POS systems) and resolving related issues.
  • Documenting faults and repairs and preparing periodic reports on system performance.

Skills:

  • Technical Support and Troubleshooting skills
  • Computer hardware and repair Support experience
  • Communication skills
  • Strong problem-solving abilities
  • Ability to work well in a team environment
  • Attention to detail and organizational skills
  • Knowledge of pharmacy or healthcare systems is a plus
  • Previous experience in a similar role is a plus
  • Technical certifications or training are beneficial

 

Industry

Retail Pharmacies

Employment Type

Full-time

Job Requirements

Education

Diploma in Information Technology

Experience

1-3 years

Languages

Arabic

English

  • Located: Jizan & Jeddah & Riyadh 

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