Technical Specialist

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Saudi Arabia-based Technical Specialist to join our Professional Services team, so that we can deliver exceptional implementation and technical support services to healthcare organizations across the region. The Technical Specialist will serve as the primary technical point of contact for clients, from pre-sales through implementation and post-go-live support, to ensure the successful deployment and configuration of RLDatix solutions.

How You’ll Spend Your Time

• Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware to ensure seamless implementation
• Support integration tasks (including APIs, HL7, and Mirth Connect) in order to ensure interoperability with hospital systems
• Respond to 2nd line support cases and resolve technical issues in order to maintain customer satisfaction and uptime
• Advise clients on infrastructure design, software configuration, and best practices to optimize use of RLDatix products
• Coordinate data migration and system changes to ensure smooth transitions and accurate records during project implementations
  
  
  

What Kind of Things We’re Most Interested in You Having

• 3–5 years’ experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector
• Proven success in delivering customer-focused technical solutions on time and within scope
• In-depth knowledge on how to configure, install, and integrate enterprise software, including strong foundations in databases, networking, and coding
• Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions
• Sincere interest in improving healthcare outcomes through better technology
• A knack for working collaboratively in a dynamic, client-facing environment
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].