Technical Specialist

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Saudi Arabia-based Technical Specialist to join our Professional Services team, so that we can deliver exceptional implementation and technical support services to healthcare organizations across the region. The Technical Specialist will serve as the primary technical point of contact for clients—from pre-sales through implementation and post-go-live support—to ensure the successful deployment and configuration of RLDatix solutions.

How You’ll Spend Your Time

• Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware to ensure seamless implementation
• Support integration tasks (including APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf) in order to ensure interoperability with hospital systems
• Respond to 2nd line support cases and resolve technical issues in order to maintain customer satisfaction and uptime
• Advise clients on infrastructure design, system configuration, and IT best practices to optimize use of RLDatix products
• Coordinate data migration, server setup, and system changes to ensure smooth transitions and project success
• Utilize your knowledge of Windows Server 2016/2019, Linux (Red Hat, Ubuntu), and network fundamentals including load balancing to support robust system deployments
• Apply coding and scripting knowledge (PHP, Java, HTML, Apache) in customizing, troubleshooting, and enhancing software performance
• Engage in ITSM processes and change management in line with ITIL standards
  
  
  

What Kind of Things We’re Most Interested in You Having

• 3–5 years’ experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector
• Proven success in delivering technical solutions that improve client outcomes and system performance
• In-depth knowledge of operating systems (Windows Server 2016/2019, Red Hat Linux, Ubuntu), networking, load balancing, and enterprise integrations
• Hands-on experience with integration protocols and tools such as APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf
• Solid coding foundation in PHP, Java, and HTML, with experience using Apache
• Understanding of IT service management frameworks, especially ITIL
• Experience implementing IT systems and software within healthcare environments (preferred)
• Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions
• Sincere interest in improving healthcare through better, safer technology
• A knack for working collaboratively in a dynamic, client-facing environment
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].