Technical Account Manager
Halian
Date: 8 hours ago
City: Riyadh
Contract type: Full time
Job Title:Technical Account Manager
Location: Riyadh, Saudi Arabia
Employment Type:
Permanent
As a Technical Account Manager (TAM), you will help customers successfully adopt Cloud products. You will lead organizations through the strategic and technical facets of their Cloud transformation journey. You will oversee the successful delivery of Cloud Consulting engagements and provide guidance to drive customer adoption of Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional, geographically dispersed team.
Responsibilities:
Location: Riyadh, Saudi Arabia
Employment Type:
Permanent
As a Technical Account Manager (TAM), you will help customers successfully adopt Cloud products. You will lead organizations through the strategic and technical facets of their Cloud transformation journey. You will oversee the successful delivery of Cloud Consulting engagements and provide guidance to drive customer adoption of Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional, geographically dispersed team.
Responsibilities:
- Lead the adoption of Cloud products by guiding customers through their implementation journey.
- Provide technical leadership, manage project timelines, and develop business strategies.
- Advocate for customer needs, working with Google to remove adoption blockers and drive new feature development.
- Develop long-term relationships with key stakeholders, leading quarterly business reviews and strategic sessions to align Cloud services with business needs.
- Plan for product launches and customer events, coordinating with teams like Support and Site Reliability Engineering to ensure smooth delivery.
- Create best practices and reference assets from customer engagements to improve processes and accelerate Cloud adoption.
- Bachelor’ s degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in Google Cloud Operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
- MBA or master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems
- integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client
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