Support Agent
wherewework
Date: 7 hours ago
City: Jeddah
Contract type: Full time
A3malouna.com on behalf of:
A3malouna.com
Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
Key Responsibilities:
Respond to customer inquiries professionally and promptly.
Resolve customer complaints and escalate issues when necessary.
Maintain detailed records of customer interactions.
Meet service level agreements (SLAs) and key performance indicators (KPIs).
Provide product and service information to customers.
Required Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Patience and empathy in handling customer concerns.
Ability to work in a fast-paced environment.
Familiarity with CRM tools and customer support software.
A3malouna.com
Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
Key Responsibilities:
Respond to customer inquiries professionally and promptly.
Resolve customer complaints and escalate issues when necessary.
Maintain detailed records of customer interactions.
Meet service level agreements (SLAs) and key performance indicators (KPIs).
Provide product and service information to customers.
Required Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Patience and empathy in handling customer concerns.
Ability to work in a fast-paced environment.
Familiarity with CRM tools and customer support software.
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