Store General Manager

The most senior managerial position of an A store or B store with the direct responsibility over the store P&L. Playing a critical role in the successful operation of the store and monitoring the supervision of shifts in the store to be running smooth and within standards as well as contributing to the profitability through executing programs and actions to achieve the sales targets.

OBJECTIVES OF THE ROLE

• Organize work and daily operations to fulfill the needed requirements.
• Set daily and weekly staffing plans, working hours, vacations and days off.
• Write reports on store performance, team members, problems and suggestions.
• Ensure the cleanness, neatness and the entire appearance of the store.
• Lead the development of team members and training activities inside the store.
  
  

Summary Of Position

• Work towards achieving sales targets and increasing the profitability.
• Issue regular financial reports.
• Manage materials supply and stock inventory.
• Conduct initial job interview for applicants for store level jobs.
• Report on team members’ performance suggesting promotion or termination.
• Make dr.CAFE Business Models the base for daily operations and manners in the store.
• Ensure the implementing self-hygiene, cleanness and neatness standards.
• Assign targets and plans for increasing sales.
• Ensure the functionality of all machines, equipments and tools. Prepare contingency plans.
• Train and coach team members about new products, new procedures and techniques.
• Make the possibility to share the coffee culture among team members and guests.
• Put strategies for cost cutting and expenses saving.
• Ensure that cash handling is followed correctly.
  
  

Requirements

• Educational Background and Experience
• Bachelor degree in hotel management or hospitality operations.
• Minimum 5 years Experience retail business or fast food chains as a store manager.
• Knowledge and Skills
• Fluent in both oral and written English
• Strong planning, administrative, organizational skills
• Leadership and analytical skills abilities
• Personal Traits
• Ability to work as both a team member and independent leader
• Has patience and high stress tolerance
• 30-39 years of age.
  
  

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