Specialist - Help Desk

Qiddiya | القدية


Date: 2 hours ago
City: Riyadh
Contract type: Full time
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

Responsibilities

  • Provide first-level technical support for hardware, software, and network-related inquiries
  • Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
  • Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
  • Assist users with application software and business software issues
  • Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
  • Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
  • Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
  • Conduct training sessions for users on new software and tools when applicable
  • Proactively identify areas for improvement in help desk processes and recommend enhancements

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 1-2 years of experience in a help desk or technical support role
  • Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users
  • Familiarity with common operating systems (Windows, MacOS) and software applications
  • Excellent interpersonal and customer service skills
  • Ability to manage multiple tasks and work in a fast-paced environment

Benefits

Comprehensive benefits package

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Specialist - Infrastructure Delivery

Qiddiya | القدية, Riyadh
1 hour ago
Qiddiya Investment Company is seeking a highly motivated and skilled Specialist - Infrastructure Delivery to join our innovative team. This role is essential in supporting the planning, execution, and optimization of our infrastructure delivery initiatives that play a crucial role in our operations and projects. You will be involved in overseeing various aspects of infrastructure projects, ensuring they align with...

Testing Engineer, High Voltage Direct Current | alfanar Electric

alfanar, Riyadh
1 day ago
Job description:Job Purpose This position exists to ensure the safe, efficient, and reliable operation of HVDC systems through testing, commissioning, and troubleshooting. The engineer verifies system performance, resolves technical issues, and ensures compliance with safety standards, supporting the smooth transmission of electrical power across long distances.Key Accountability Areas HVDC System Testing:Perform testing on HVDC systems, including both commissioning and routine...

VMware Horizon View VDI Support Engineer

DXC Technology, Riyadh
1 day ago
ResponsibilitiesJob Description:Image & Application Management: Build and update master Golden Images; integrate applications via App Volumes or ThinApp, ensuring compatibility and patch currencyNon-Persistent Desktop Pools: Configure and maintain Instant Clone/Desktop Composer pools, manage OS refresh schedules, and troubleshoot provisioning or recomposition failuresPersistent Desktop Pools: Support full-clone or user-assigned desktops, handle user-data persistence, and assist with profile management solutions (e.g., UEM)End-User...