Specialist - Help Desk

Qiddiya | القدية


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

Responsibilities

  • Provide first-level technical support for hardware, software, and network-related inquiries
  • Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
  • Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
  • Assist users with application software and business software issues
  • Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
  • Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
  • Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
  • Conduct training sessions for users on new software and tools when applicable
  • Proactively identify areas for improvement in help desk processes and recommend enhancements

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 1-2 years of experience in a help desk or technical support role
  • Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users
  • Familiarity with common operating systems (Windows, MacOS) and software applications
  • Excellent interpersonal and customer service skills
  • Ability to manage multiple tasks and work in a fast-paced environment

Benefits

Comprehensive benefits package

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