Spa Receptionist

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Purpose

As Spa Receptionist entails a range of crucial responsibilities that directly contribute to exceptional customer service and smooth spa operations. From warmly greeting all guests and answering phone calls to helping with inquiries about spa services and products, your role as a receptionist plays a vital part in ensuring a positive experience for every guest.

Main Tasks And Responsibilities

• The ability to follow proper payroll and key procedures.
• Provides a warm, friendly and professional welcome to all guests.
• Coordinates guest’s lifestyle assessment with the therapists.
• Ensures that all relevant Spa employees receive a print out of guest lists or are party to important information.
• Adheres to an agreed reporting system on a timely basis.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Completes daily opening and closing procedures as per operating checklists.
• Schedules reservations of Spa services for guests and monitors availability of treatments and employees to ensure prompt service according to the relevant skills of the therapists.
• Organises scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are met.
• Assists with administration duties such as purchasing, receiving and inventory reporting.
• Answers all phone, email and written enquiries before the end of each shift.
• Ensures the cleanliness of the Spa Reception area and overlook the fitness area, the locker rooms, the relaxation room and make sure that it is a welcoming space for guests to arrive to. If needed, Spa receptionist will tidy up the place when the attendants are busy.
• Demonstrates a professional attitude at all times, particularly with regard to punctuality, grooming and general manner towards guests and colleagues.
• Aware of all relevant Health and Safety laws and conduct yourself in a manner that does not put you or any guests that you are assisting at risk.
• Learns and follows the Hotels fire procedure and your role in the event of an evacuation. Also know the whereabouts of the Health & Safety book and the procedure to follow when reporting accidents.
• Attends all training courses as deemed necessary by the Spa Manager.
• Responsible for preparing the Spa reception for the incoming shift and recording any information in the handover email.
• Ensures adequate supplies of Hotel and Spa literature so that guest enquiries can be dealt with straight away.
• Flexible within job role and perform other tasks or projects as assigned by the Spa Manager or the Hotel Manager should they be deemed necessary.
  
  

Confidentiality

• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details