Soft Services Manager

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description

Parsons is looking for an amazingly talented Soft Services Manager to join our team!

Responsibilities

The Soft Services Manager is required to lead, manage and implement best industry practices for Client Headquarter and all offices. The responsibilities include, but are not limited to:

• Manage and control the day-to-day operations.
• Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market.
• Manage multiple hard and soft services, i.e. building maintenance, cleaning, pest control, security, catering, etc.
• Support internal and external events for the organization.
• Excellent customer service experience with the ability to resolve operational issues.
• Understanding the corporate culture and ability to deliver within tight periods.
• Identifying operations gaps and resolving them.
• Development and implementation soft services contracts budget, SLA’s & KPI’s.
• Develop and implement a waste management strategy for headquarter operations.
• Ensure that contractual works are of high quality, safely delivered and are managed and convenience in both delivery and outcome.
• Prepare weekly and monthly reports and Performance Management reports.
• Manage the performance of service providers and ensure that services delivered in accordance with client requirements.
• Continuous review, evaluation and development of Soft Services resources and procedures to meet the current and changing needs of the client organization.
• Review SOPs, process and procedures for all soft services.
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Parsons, and ensures continued compliance with these requirements while employed by Parsons.
• Perform other duties as assigned by the line manager/supervisor.
  
  
  

Qualifications, Experience, Knowledge And Skills

• Relevant BSc degree in relevant field.
• Min 10 years’ experience in managing soft services operations.
• Background with international service provider or experience, is preferred
• Experience working on the client-side is a benefit.
• Membership of BICS or ISSA accreditation is preferred.
  
  
  

Qualifications

• BSc/MSc degree in engineering, business management, or relevant industry.
• Knowledge of KSA laws and regulations
• Strong communication and negotiation skills, leadership skills
  
  
  

Experience

• 10 years in soft services.
  
  
  

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.