Service Operations Manager

Buhler Group in Riyadh, Saudi Arabia is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service team and develop the service business in the assigned region.

• Comprehend the operational requirements and expectations of clients across various sectors
• Oversee daily activities at both regional and country levels across multiple service domains including spare parts commerce, field services, repair shop facilities, service contracts, remote assistance, and expert consultancy services
• Guide the team to meet consumer demands and devise operational strategies for the area
• Monitor and manage resource availability, training, and assignment in the region to ensure the profitability of the service sector
• Collaborate closely with country heads and the sales department to achieve business objectives together
• Enhance the service delivery proficiency within the region in accordance with strategic expansion objectives, tailoring global strategies to regional demands
• Assess potential service market opportunities based on customer insights and broader economic indicators
• Facilitate the introduction of new service offerings with the assistance of specialists from the business unit, aiding in their market attainment

• Bachelor's Degree in Engineering
• Minimum 10 years of experience in a leading service function in an industrial or equipment sector
• Proven leadership skills with experience in organization development, strong decision-making ability, managing and developing people
• Fluent communication in English, knowledge in Arabic is an added advantage
• Excellent analytical and problem-solving capabilities