Service Delivery Manager

Join our Team

About this opportunity:

Ericsson is currently seeking a Service Delivery Manager (SDM) to join our dynamic team. The SDM will play a crucial role in maintaining the client relationships and ensuring proper customer support service delivery. As an SDM, you will be responsible for the business execution and also the environmental, health, and safety performance of deliveries. A competent SDM will demonstrate the ability to effectively manage a budget, fulfill the service level agreement (SLA), and ensure optimal customer satisfaction. Your contribution to the sales process and identification of business opportunities with the account team will be vital in this role.

What you will do:

• Ensure contractual fulfilment and manage customer expectations.
• Engage in contract establishment and renewals.
• Develop a Service Level Agreement and Procedures Manual with the customer.
• Act as the escalation point for both customer and internal reasons.
• Secure margins on contracts through efficient management of costs and budget.
• Provide inputs for resource dimensioning and competence planning.
• Communicate effectively with customers and ensure adequate follow up.
• Facilitate knowledge sharing and adoption of CS delivery models and strategies.
• Stay updated on Ericsson portfolio and best practices.
• Identify and prioritize add-on sales opportunities.
• Ensure delivery teams' adherence to corporate and local Occupational Health and Safety (OHS) regulations.
• Domain : Core, MW, RAN, Billing, Charging, IP, OSS experience.
  
  

The skills you bring:

• Contract Lifecycle Management.
• Value Creation.
• Financial Analysis.
• Knowledge Sharing and Collaboration Skills.
• Ericsson Portfolio.
• Business Acumen.
• Sales opportunity creation.
• Business Relationship Management.
• Sales process.
• Data Analysis.
• Customer Success.
• Service Delivery Models and Strategy.
• Machine Learning.
• Occupational Safety And Health.
• Trade Compliance.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 759350