Senior Officer, Cash Management Operations & Teller

Key Responsibilities

Strategy

• To develop payment service products and position the processing centre as a revenue generator.
• Meet the departmental operation budget by ensuring that the cost of providing services are tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses.
  
  

Business

• Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
• Ensure there is no revenue leakage in respect of tariff to payment instructions.
• To provide high quality service to our stakeholders and customers.
• To develop key working relationships with internal customers and support units etc.
• To achieve set targets in terms of Service standard for customer transactions
• To provide advisory service to large corporate customers in Saudi Arabia and other customers on best methods of transferring money to exchange controlled countries
• Living the values of SCB at all times
• Successfully complete projects for which responsible, and also provide active support wherein contribution is required as a participant / stakeholder.
  
  

Processes

• Ensure all the transactions handled in CPC are checked and processed for authenticity (as to source, value, SC Star etc) and are disposed off strictly as per remitters instructions.
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc.
• To ensure that any Nostro unreconciled entries escalated are kept to a minimum and are resolved on a daily basis.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
• Ensure that all enquiries / complaints are resolved within agreed turnaround time
• Be aware of all policies and procedures for CMO processing and products
• Develop good knowledge and understanding of the Group’s CMS policy and other bank procedures
• Act as custodian for Bank keys as and when required.
• Act as a bulk stock custodian as and when required.
• Act as backup for the other supervisory desks.
• Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer’s instructions.
• Ensure that PDC cheques are accurately warehoused and lodged into clearing in a timely manner.
• To ensure a robust reconciliation of all sorts of instruments received and processed.
• Avoid revenue leakage and ensure that there are no debits to P and L accounts without appropriate authority
  
  

Risk Management

• To ensure that the department gets a satisfactory audit rating in all external / internal reviews
• To ensure that all risks and losses related to payment services are identified, documented and registered in Phoenix.
• Ensure adherence on an ongoing basis to all requirements of KYC/AML as may be issued from time to time.
• Ensure all practices within the unit comply with risk and compliance procedures minimizing any operational loss in respect of all activities. Ensure controls are in place and operational risk is managed across the portfolio according to group policy
• Ensure compliance to sanctions, AML, KYC policies periodically given by the group
  
  

Governance

• Support GSSC from country for all processing related activities (query resolution and other decisions which country needs to take).
• Guide GSSC to minimize cost per transaction by ensuring that all messages are accurate and straight through to all correspondents worldwide and as per SC star format.
• Support GSSC in obtaining additional information from client where needed, by addressing the mails (referred by GSSC) to relevant businesses.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Head, CIB / CEO
• Manager, GBS India and KL
• Manager, Client Experience/ CSG
• Branch Managers
• Corporate Support / Relationship Managers
• Support Unit Dept Managers (Finance, Admin, IT,HR)
• Treasury Dealers
• Other areas of Operations and Technology
• Existing Customers
  
  

Skills And Experience

• Minimum of 2 years’ experience in Banking and or Service, specifically in remittance processing and cheque clearing activities.
• Detailed orientated, team player, takes end to end ownership.
• Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
• Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders.
• Able to establish and maintain effective working relationships with peers and business partners.
• Comfortable with direct client and business partners interaction, with proven client interaction abilities.
• Client focused.
• Excellent interpersonal skills and positive attitude.
• Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure client requests are completed on time.
• Ability to present ideas and information effectively in group settings.
• Strong analytical, problem solving, ideation and time management skills.
  
  

Qualifications

• Education - Bachelor's / MGNT DEGREE
• Languages - English, Arabic
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.