Senior Mice Consultant

Job Summary

• Provide superior levels of customer service consistently, demonstrating strong sales skills, attention to detail, flexibility, and teamwork.
• Prepare quotations for flights, hotels, transfers, Meeting rooms, Tours, and other related services.
• Provide strong support and assist customers as MICE expert on the destinations’ hotels, tours, rentals, and travel related products/experiences.

Key Accountabilities

• Working on all group’s enquiries (existing/new leads) in an accurate, appropriate, and timely manner
• Suppliers’ negotiations.
• Approach new leads that generate good volume for the company.
• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget.
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the systems.
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes.
• Ensure accuracy and timeliness of monthly invoices.
• Coordinate proposals with destinations reservation hubs.
• Achieve monthly/quarterly sales and conversation targets.
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients).
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventative measures.
• Ensure adherence to standard operating procedures.
• Has very good technical understanding for Air Tickets & Groups.

Knowledge, Skills and Aptitude

Educational Qualifications & Certifications: Minimum High school Certificate or an Undergraduate Certificate. Diploma Degree in Tourism/ Travel/ Hospitality will be an advantage.

Knowledge: Solid level of Maturity and professionalism to manage a program on the ground with the customer. Excellent domestic, regional, and international travel experience

Technical Skills: Demonstrate strong computer literacy skills specifically MS Office Application i.e.MS Word, MS Excel and MS PowerPoint. Ability to use booking platforms for air and/or ground services.

Language Skills: Fluency in both English and Arabic.

Experience: Must have at least 5 years’ experience in the Travel, Tourism or Hospitality industry, MICE.

“Zahid Group is committed to creating an inclusive workplace that empowers individuals with disabilities and everyone to thrive.”

To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com