Senior Manager, ServiceNow Technology (777)
Team Saudi
Date: 18 hours ago
City: Riyadh
Contract type: Full time
Job Purpose
Serve as the sole technical authority and platform owner for ServiceNow within SOPC's Shared Services Center, governing the greenfield implementation of ServiceNow as a cornerstone digital platform. This role will provide technical leadership and vendor governance to establish ServiceNow as the unified service management platform, ensuring architectural excellence and successful platform adoption through a phased implementation approach.
Key Accountabilities
Generic Accountabilities
Leadership
Technical Governance & Architecture
Serve as the sole technical authority and platform owner for ServiceNow within SOPC's Shared Services Center, governing the greenfield implementation of ServiceNow as a cornerstone digital platform. This role will provide technical leadership and vendor governance to establish ServiceNow as the unified service management platform, ensuring architectural excellence and successful platform adoption through a phased implementation approach.
Key Accountabilities
Generic Accountabilities
Leadership
- Lead as the single point of technical authority for all ServiceNow platform decisions and architectural standards
- Provide technical leadership to implementation partners and ensure adherence to established standards
- Drive platform adoption across sports federations through technical excellence and stakeholder engagement
- Develop and maintain ServiceNow platform roadmap aligned with SOPC's digital transformation strategy
- Define a phased implementation approach for ServiceNow platform
- Establish ServiceNow technical standards, governance frameworks, and best practices for the platform
- Define configuration management, change control, and release management processes
- Ensure compliance with security, data governance, and architectural policies
Technical Governance & Architecture
- Design and approve the ServiceNow technical architecture for a shared services model
- Make independent architectural decisions ensuring platform scalability, security, and maintainability
- Review and approve/reject all technical designs, configurations, and deliverables from implementation partners
- Establish technical standards for configuration, customization, and development practices
- Ensure platform architecture readiness for future SAP ecosystem integration
- Govern implementation partner deliverables
- Conduct detailed technical reviews of all configurations, customizations, and integration designs
- Ensure comprehensive knowledge transfer from vendors through documentation, training, and handover sessions
- Participate in vendor selection process for future implementation phases
- Monitor vendor performance against technical standards, quality metrics, and delivery timelines
- Validate that all implementations align with SOPC's enterprise architecture and technical standards
- Own the successful rollout of foundational ServiceNow modules including ITSM, ITAM, ITOM Discovery, and SPM
- Establish ServiceNow Center of Excellence practices and operational standards
- Provide deep subject matter expertise across ServiceNow modules including ITSM, ITAM, ESM, ITOM, SPM, CMDB, and integration capabilities
- Stay current with ServiceNow product releases, innovations, and roadmap implications
- Partner with SAP CoE Lead to plan future integration points and ensure architectural alignment
- Collaborate with ITSM process consultants to ensure robust service management processes are in place
- Report to Head of Digital Transformation on platform progress, strategic decisions, and risk management
- Coordinate with Infrastructure, Security, and other technology teams for platform dependencies
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