Senior Director - Data Analytics and Digital Solutions (BU 5)
Qiddiya | القدية
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Role Summary:
Owns the strategic development and delivery of data-driven insights and digital solutions to enhance the transport customer experience. Responsible for leveraging data analytics, emerging technologies, and digital tools to support CX design and decision-making.
Key Responsibilities:
Qualifications & Experience:
Owns the strategic development and delivery of data-driven insights and digital solutions to enhance the transport customer experience. Responsible for leveraging data analytics, emerging technologies, and digital tools to support CX design and decision-making.
Key Responsibilities:
- Define and execute a digital roadmap for customer experience, including dashboards, APIs, and data products
- Lead customer behaviors analysis, trend forecasting, and predictive modelling initiatives
- Collaborate with IT, strategy, and planning to ensure alignment of data infrastructure with customer experience goals
- Implement real-time feedback and performance tracking systems
- Oversee the development of digital tools for journey planning, disruption management, and accessibility
- Data-Informed Decision-Making - Champions data integrity and insight-driven strategies to improve customer outcomes
- Digital Curiosity - Demonstrates strong interest in emerging technologies, AI, and digital trends relevant to urban mobility
- Collaboration and Influence - Builds cross-functional partnerships to deliver seamless digital solutions
- Accountability - Holds self and team responsible for delivering measurable value through analytics and digital programs
- Problem Solving - Approaches complex challenges with systems-thinking and structured reasoning
Qualifications & Experience:
- Bachelor's degree, Master's degree in Data Science, Engineering, Transport Systems, or related field
- 15+ years of experience in transport data and analytics; experience in GCC cities preferred
- Deep knowledge of transport data standards, tools (e.g., Python, SQL, Tableau), and digital solution architecture
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