Senior Collection Officer

Description

Medica Group, a Partner of choice for aesthetic medicine solutions technologies. We represent the leading companies in the world of Aesthetic, Medical equipment and Skin Products in MENA and Southeast Asia.

Our 200 multicultural employees are passionate about improving people’s lives with different skin and body needs. Our team succeeds in an environment that encourages forward thinking, innovation, and creativity in the distribution, marketing, and sales of aesthetic and medical equipment, face and body solutions, and digital dentistry. We hire talented people who can thrive on responsibility, develop, and grow their career.

Job Summary

The Senior Collection Officer is responsible for managing accounts receivable and ensuring timely payment from customers. This role requires proactive communication with clients, effective negotiation skills, and the ability to resolve payment issues while maintaining positive customer relationships. The

Senior Collection Officer will work closely with the finance and sales teams to track overdue accounts and facilitate the collection process efficiently.

This role requires the ability to attend the field for direct collections, ensuring timely payments and managing customer relationships to maintain financial health for the company.

Tasks & Responsibilities

• Monitor and manage customer accounts, ensuring timely payments are made according to payment terms.
• Review aging reports regularly and take necessary actions to resolve overdue accounts in coordination with the Credit Controller.
• Investigate and resolve any discrepancies or disputes regarding invoices or payment terms.
• Send payment reminders and follow up on outstanding balances.
• Communicate professionally with customers, providing clear information about their account status and payment options.
• Address customer queries related to billing, payment schedules, and payment methods.
• Negotiate payment terms, such as extensions or installment plans, where necessary.
• Facilitate payment settlements or arrange for debt recovery, ensuring compliance with company policies and legal regulations.
• Maintain accurate records of communication with customers, payment arrangements, and account status updates.
• Prepare and submit regular reports on the status of overdue accounts, collections progress, and aging receivables to the finance or management team.
• Update customer account information, ensuring all records are current and accurate in the company's financial system.
• Escalate problematic accounts to higher management when necessary or involve external agencies for collection efforts.
• Prepare documentation for legal action or third-party collections, such as preparing demand letters or referring accounts to a collection agency, as appropriate.
• Work closely with the sales and finance teams to ensure the timely processing of orders and payments.
• Coordinate with the finance team to ensure accurate reporting and tracking of account status.
• Provide feedback to the sales team regarding customers with recurring payment issues or disputes.
• Maintain positive relationships with customers, even when dealing with overdue accounts, to ensure continued business partnerships.
  
  

Qualification

• Bachelor's degree in Finance, Accounting, Business Administration, or related field is required.
  
  

Experience

• 5-6 years of experience in collections, accounts receivable, or a similar role in finance.
• Experience with accounting software and collections management systems (e.g., SAP, QuickBooks, etc.).
• Strong verbal and written communication skills.
• Ability to negotiate payment terms and settlements while maintaining positive customer relationships.
• Proficiency in generating reports.
• Strong analytical and problem-solving skills to resolve payment disputes, discrepancies, or other challenges.
• Excellent organizational skills to manage multiple accounts and meet deadlines.
• Strong interpersonal skills and a customer-centric approach to handling sensitive financial matters.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Bilingual (English & Arabic) is a must.
• Own a car with a driving license.