Senior Case Manager - Jeddah

Maximus is seeking a dedicated and experienced Senior Case Manager to join our team. As a Senior Case Manager, you will play a crucial role in managing a caseload of beneficiaries, providing them with essential advice, guidance, and support throughout their empowerment journeys. This role also involves supervising a team of Case Managers, ensuring operational excellence, and meeting contractual obligations.

Responsibilities:

Supervisory Leadership:

• Provide first-line supervisory support to a team of Case Managers.
• Monitor staffing levels, oversee work quality, and ensure adherence to company policies and procedures.
• Conduct regular competence reviews and provide coaching and support as needed.

Beneficiary Support:

• Welcome beneficiaries and provide detailed information about our programs and services.
• Guide beneficiaries through assessment processes and assist with technology use, such as handheld tablets.
• Conduct motivational interviews, validate beneficiary streams, and create action plans based on needs.

Operational Management:

• Ensure timely and accurate input of beneficiary information into Maximus systems.
• Monitor beneficiary progress and intervene when necessary, maintaining up-to-date case notes.
• Handle program exits according to defined procedures and contractual requirements.

Team Collaboration and Development:

• Collaborate with team members and other departments to foster a culture of continuous learning and innovation.
• Participate in trainings to enhance quality improvement knowledge and skills.

Compliance and Security:

• Adhere to Maximus security and privacy policies, ensuring confidential and secure handling of all data.
• Conduct all duties in accordance with company Health and Safety and Safeguarding Policies.

Education:

• Bachelor’s degree in a relevant field.
• Language Skills:
• Bilingual fluency in English and Arabic.

Experience:

• Minimum 2+ years’ experience in case management, preferably within employment services.
• Previous first-line supervisory experience is essential.

Benefits:

Maximus offers competitive compensation packages, opportunities for professional development, and a supportive work environment committed to making a positive impact in the community.

If you are passionate about making a difference and possess the required qualifications and skills, we invite you to apply for the Senior Case Manager position at Maximus. Join us in empowering lives and building brighter futures.