Senior Associate - MENA Operations

To comply with Saudi Arabian nationalization law, EY must hire nationals from Saudi Arabia for this role

Role Description :

As a Senior Associate in the MENA Operations team within the AWS Function, you will support the delivery of high-quality services to our internal clients, working directly with the MENA Operations Leader. This role requires a proactive individual with strong analytical skills and the ability to work collaboratively in a fast-paced environment.

Main Role and Responsibilities :

• Work closely with Sub-Function Leader to actively support in achieving sub-function goals, managing stakeholder expectations and executing project plans as needed
• Support implementation of firmwide and function specific policies and procedures
• Respond to urgent administrative queries facilitating the delivery of effective solutions
• Build understanding of key issues and effectively identify and communicate priorities
• Assist in executing leadership plans ensuring work is completed within allocated budget
• Prepare and provide management reports leadership on a periodic basis
  
  

Resource Management

• Manage and lead recruitment in collaboration with the Central Recruitment Team (CRT)
• Proactively consult with executives on resource requirements and/or issues
• Assist and be involved in interviews and the recruitment process including internal transfers
• Manage and lead preboarding and onboarding processes in collaboration with the MENA Onboarding team
• Monitor team workload ensuring appropriate allocation of support is always provided to the business
• Assist with buddy and counselor allocation
• Ensure exit process of leavers is completed smoothly and concerned teams are informed
  
  

Performance Management

• Identify new counselors and support in assessing suitability
• Support in planning and arranging CC communications and meetings on behalf of Operations Leader
• Manage reporting and provide timely to leadership
  
  

Change Management

• Review scope of work on a regular basis to find ways to improve level of support provided to the business
• Support the implementation of smarter ways of working and drive further efficiency
• Facilitate projects and initiatives implementation
• Actively support function-wide change efforts and further digitization agenda
  
  

Other Responsibilities

• Act as the point of contact to the internal team
• Actively develop strong relationships with local teams and broader AWS/CBS network
• Act as subject matter expert (SME) on key Operations areas
• Participate in networking opportunities amongst the wider team to collaborate, share knowledge and encourage team engagement
• Contribute to regional initiatives of strengthening and streamlining the function
• Review Function Policies & Procedures (P&Ps) documents to ensure it remains updated to new changes
• Provide leave cover to sub-function leader and ensure all areas are managed without disruption
• Apply the firm's policies, procedures, risk and confidentiality guidelines at all times
• Maintain independence and objectivity, complying with all applicable professional standards, EY policies and regulatory requirements
  
  

Key Competencies

• Communication Skills: Strong verbal and written communication skills, with the ability to present information clearly and concisely.
• Analytical Thinking: Ability to analyze complex data and provide actionable insights.
• Client Service Orientation: Commitment to delivering high quality service and building strong client relationships.
• Teamwork and Collaboration: Ability to work effectively within a team and collaborate with colleagues across different functions and geographies.
• Project Management: Strong organizational and time management skills, with the ability to manage multiple tasks across different functions and geographies.
• Adaptability: Ability to adapt to changing priorities and work under pressure.
  
  

Skills And Attributes For Success

• Model commitment to EY values and Code of Conduct
• Proactivity, accountability and results driven
• Hold a strong knowledge and understanding of the firms’ strategic priorities, business structure, function goals and personal role
• Possess solid knowledge of overall technical concepts within functional area
• Promote and demonstrate an inclusive mindset when dealing with others
• Ability to multi-task and meet multiple and/or unexpected deadlines in a demanding environment
• Demonstrate strong interpersonal skills; build and maintain relationships with integrity and authenticity
• Display effective decision-making skills with a high level of emotional and behavioral maturity when working with teams and internal stakeholders
• Sound judgement regarding highly confidential and sensitive matters
• An understanding and flexible approach to different personalities, working styles and cultures
  
  

The job description is intended as a guide to reflect the principal purpose of the job/role. It is not an all-inclusive listing of the required responsibilities as these may vary slightly from one location to another. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.