Senior Application Specialist

Background

RLDatix is on a global mission to improve safety in healthcare. We are innovating the most comprehensive healthcare operations platform, connecting operational processes, and delivering new data insights for improved decision-making. Our solution, the Healthcare Operations Cloud, will help shape the future of healthcare by enabling higher quality, lower costs, and greater access to care.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people

What You Will Do

As a Senior Application Specialist, you will be primely responsible for all the applications/systems aspects related to RLDatix products including pre-sales, projects implementation. As well, you will be Responsible for providing consultative and functional support to RLDatix clients and internal resources, as well as, utilizing the defined implementation process to meet the project milestones, in addition to software’s implementation, the senior application specialist will be handling the system changes, or configuration where required. You will be providing advice to our clients on how to implement and configure RLDatix products in line with the current best practices considering the clients' goals and objectives to optimize the features of our products to achieve their business needs.

The Senior Application Specialist needs to have the latest knowledge of software implementation best practices to provide the required options in the design of the solutions for RLDatix Products. You will also be primarily responsible for researching and approving the best and most cost-efficient solution to the software needs.

You will need to handle day-to-day operational aspects with the team, training, and development rather than high-level strategy.

Senior Application Specialist is a focal point of contact with our customers for any application aspects starting from project kick-off, design, implementations, up to Hypercare support, and during the go-live. The role is fully client-facing and will require travel to clients’ sites within GCC & MEA.

Key Responsibilities

• Review the support cases on the service management portal as 2nd line support and escalation point, investigate the cases/issues and determine the most suitable action to be taken accordingly.
• Commit to delivering quality solutions on time, within budget, and with minimal disruption to our client’s business.
• Handling of the data gathering and collection phase in the implementations and providing the consultancy part.
• Provide a professional training delivery based on the training departments' adopted delivery standard.
• Plan and coordinate the analysis, design, timely implementation, and testing of the applications build.
• Attend project team meetings and provide progress reports on responsibilities.
• Commit to RLDatix service management processes, and service level management (SLA, OLA).
• Stay informed of relevant product enhancements/limitations required and circulate requirements to relevant business areas to maintain effective performance.
• Provide correct response to support cases through carrying modifications to system’s parameters and developing workaround or site-specific enhancements as needed.
• Reconfiguring system, changing operating procedures, producing additional documentation, or escalating cases to the 3rd line of support.
• Carry out work and required documentation following required standards, methodology, and procedures.
• Design necessary training courses and programs to meet business and client’s needs.
• Engage as a member of the RLDatix global research and development committee.
• Analyze complex and integrated user’s project proposals; identify omissions, requirements errors, and conduct feasibility studies. Recommends an optimum approach and develops application design for approved projects.
• Conduct data migration aspect during the projects and support services, including data migration specifications and migration work.
• Understand the user/customer requirements and needs during the pre-sales, project implementations, or help during support services.
• Performs client’s requirements and system build analysis; work with subject matter experts to ensure user needs are correctly specified and effectively implemented.
• Review design, analysis, and code for quality and adherence to standards.
• Engage in release and change management processes.
• Manage customers’ expectations in a delicate yet assertive manner without jeopardizing your standing or the project deliverables.
• Work on special projects, as assigned.
  
  
  

Skills And Experience

• An energetic drive to improve the quality of healthcare
• Always professionally represent the company in all activities.
• A passion for delivering outstanding customer service.
• Experience in Healthcare IT, software, or RLDatix’s products.
• A patient trouble-shooting mindset. Strong logical and analytical thinking skills.
• An eye for detail, solutions design, problem-solving, and locating the right answer to the real question.
• Ability to learn new processes, tools, and technologies (as required)
• Demonstrate ability to work in a diverse team environment.
• Ability to work on multiple projects simultaneously
  
  
  

Requirements & Qualifications

• Bachelor’s in CIS, MIS, and CS or equivalent degree, bachelor’s degree in nursing or medical/clinical field with software/IT Experience will be acceptable.
• 3 – 5 years’ experience as software implementer, application specialist, or equivalent area.
• Operating system knowledge
• Project management professionals (PMP) certificate would be preferred
• Agile awareness and knowledge
• Knowledge of ITSM – (ITIL) would be preferred
• knowledge in implementing IT Systems/software in hospitals/health care
• Fluent Arabic & English language proficiency.
• Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA region.
• Saudi Citizen (preferred) or KSA residents with transferable sponsorship
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.