Sales Service Engineers

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Your Role:

• Attending all site calls as per the supervisor instruction.
• Commissioning and startup of Control, plug, Trunnion mounted Ball and other Flowserve valve products and accessories including positioners and actuation for AM Business.
• To provide the support for all Flowserve’s digital products such as POSITIONERS, STARPACs, Limitorque and their protocols.
• To deliver the site support for Flowserve product’s issue by troubleshooting and performing the recommended repair.
• Mastering the connections and configurations of the device on the different control system such as PLC and DCS networks.
• Lead and execute FAT/SAT for various control valves. Site survey of onshore/offshore plants for specific job requirement.
• Proficient in performing the calibration for the device’s input\outputs control parts.
• Understanding the Principle and operation of pneumatic\electric actuators and accessories that are mounted on the valve.
• Communicating with clients and internal team for regular work process.
• Complete daily task and be proactive in planning and executing as expected by Manager.
• Providing the necessary product training and update for the technicians, Maintain the work log file for complete site issues and the solutions provided.
• Providing the Root Cause Analyses report for the customer when requested.
• Participate and contribute to process improvements activities within the facility Assist technicians in repair work.
• Operate within standard operating procedures (SOPs) and obey all safety requirements.
• Provide the necessary training to the customers to understand the product capabilities,
• Provide the onsite training for the customer and introduce the new products.
• Provide assistances and guidance to Junior technicians.
• Engineers should generate >$500K in Service-related new business as part of their day-to-day job site activities.
• In additional to their work as Field Service, they are going to support Sales on following areas:
  
  

Sale Services (Field Service & Repair) Plant Survey / Plant Walks requested by Sales Team. Technical meetings for budgetary offers. Collecting data from field either during offer stage to support Application engineers or after receiving the PO to support manufacturing.

Your Profile:

• Bachelor of Engineering, Instrumentation / Mechanical or relevant degree.
• 5 years minimum of field service experience in control valves or electric actuators.
• Experience in a manufacturing environment.
• Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions, and procedures.
• Ability to write routine and technical correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to comprehend and apply principles of advanced geometry, trigonometry, modern algebra, and advanced statistical theory.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience interpreting a variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables.
• Capable of doing Multi-Tasking work as and when required.
• Good in Communication, Problem solving and Analytical Skill and computer skills e.g. word, excel.
• Having leadership skills to take the lead during customer visits.
  
  

Req ID : R-12081

Job Family Group : Engineering

Job Family : EN Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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