Sales Executive
Abdul Latif Jameel Enterprises
Date: 3 weeks ago
City: Jeddah
Contract type: Full time
- Generate new business opportunities
- Prepare quotations using our online tools and submit our proposal to the customers
- Deliver presentations about our main Air, Sea, Logistics , LMD & warehousing product
- Monitor competition by gathering current marketplace information on pricing and products
- Report customer complaints to the Customer Care Team
- To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
- Responsible to add date in CRM data base
- Establish strong relationships with customers along with internal and external stakeholders
- Share market intelligence about price and services
- Coordinate for competitive buy rates with carriers and other key stakeholders
- Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
- To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
- To update and maintain the integrity of customers’ data.
- To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
- To comply with customers’ standards and monitor KPIs as required.
- Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes
- Serve as the primary liaison with team mates , and WCA network staff on the delivery of cost-effective customer service
- To ensure and report to manager all customer service / Operation KPI and SOP has must follow
- Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile weekly & monthly Target reports as required.
- Maintaining daily and regular reports
- Any other task who assigned by Manager
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