Retail Supervisor

Profile

The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets. KEY ACCOUNTABILITIESResponsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actionsEnsure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all storesTo ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME Performance, Productivity & Results Management:Leads teams, translating area performance objectives into store sales and KPI targetsMonitor, report on performance KPIs and identify areas/store/leadership improvementsMonitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedulesCustomer and frontline obsession, lead by example, live customer and team by being present in stores four days a weekBuild the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)Implement agreed Sephora Retail priorities and drive commercial successDevelop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladderEmbraces OMNI retailing, implements agreed measures of success, drives culture change in teams Management of Store Operations: Retail Operations:Back of house organization, compliant with all SEPHORA policies and proceduresMonitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock takeResponsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organizationRecruit and develop exceptional peopleOptimize and oversee operations to ensure productivity and efficiencyEnsure compliance with company’s policies and operational guidelines Store Merchandising and Standards: Ensure that SEPHORA’s merchandising concepts are set up and always maintained.Store standards of cleanliness and security are maintained.Ensure key product launches and initiatives are fully supported. Customer and People:Define, build, and follow up on people development plans in partnership with training and educationMaintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reportsGain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate KPIs and deliverables:Exceed monthly sales turnover vs agreed budgetMeet pre agreed KPIs of conversion, ATV, UPT and Sephora CollectionCustomer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign upsImprove store productivity and efficiency through implementing use of Rotageek and back-office modellingShrinkage and the level of stock by store, meet company Audit results >85%Deliver agreed company measures in both Happy App and LOvemeter >80%Exceed agreed annual company employee satisfaction targetDefine, build, and follow up on people development plans in partnership with training and education Brand and Culture:Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they doTogether with senior leaders, continue to create a structured, analytical, commercially focused, engaging services cultureSupport in the roll out of relevant retail projects Gatekeeper of retail communications and data to area and store teams SKILLS AND EXPERIENCEKnowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.You have experience in Leadership & management skillsYou have Commercial background and Saudi market awarenessComprehensive beauty Industry knowledge, up to date on trends and latest productsCompetent in Microsoft office, you have knowledge in PowerPoint & ExcelYou have Excellent communication skillsYou are Flexibility, adaptability & creativityYou have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/ industry PERSONALITYHigh achievement drive, ability, and desire to drive change, team player and confident to work aloneEmbraces change, seizes opportunities, leads from the frontHigh level of energy, enthusiasm, and motivationYou fully understand the business needs and adapt to all requirements of a fast-paced environment.You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.Arabic & English is a mustYou have a valid driving license