Retail Manager - Saudi Arabia

The Retail Manager plays a critical role in driving retail performance, optimizing operational excellence, and delivering exceptional customer experience in alignment with brand values in Saudi Arabia.

This role leads store teams, partners cross-functionally with key departments, and champions innovation, education, and a customer-first culture.

Reporting to: Director of Retail & Education, Middle East

Location: Riyadh, Saudi Arabia

Job Responsibilities

RETAIL STRATEGY & PERFORMANCE

• Develop and execute strategies to drive sales and elevate brand presence.
• Monitor KPIs with the Business Analyst to improve store performance.
• Lead customer engagement initiatives aligned with brand values.
• Ensure operational excellence and service consistency across stores.
• Manage inventory, stock movement, and replenishment processes.
  
  

SALES & PERFORMANCE

• Set and track sales targets to ensure revenue growth.
• Analyze store performance data with the Retail Business Analyst.
• Drive conversion and customer retention strategies.
• Hold teams accountable for meeting KPIs.
• Collaborate on product launches and sales planning with brand team
  
  

RETAIL OPERATIONS MANAGEMENT

• Oversee daily operations across all retail locations in Saudi Arabia (Sephora)
• Optimize stock and supply chain efficiency with cross-functional teams.
• Implement best practices for loss prevention and risk management.
• Ensure effective execution of marketing campaigns and launches.
• Use customer feedback to refine operational processes.
  
  

CUSTOMER FOCUS

• Champion an inclusive and elevated customer experience.
• Leverage data to shape personalized service strategies.
• Train teams in storytelling and service excellence.
• Address feedback to improve in-store experience.
• Lead local outreach and brand engagement events
  
  

MERCHANDISING STANDARDS

• Maintain brand integrity through consistent visual merchandising.
• Use shopper insights to refine merchandising strategies.
• Ensure successful execution of new launches and displays.
• Optimize store layouts to support sales goals.
• Monitor stock levels and merchandising execution.
  
  

TEAM DEVELOPMENT

• Lead and mentor retail teams to build a high performance culture.
• Support career growth and succession planning.
• Partner with HR on training and development programs.
• Use data to guide coaching and performance reviews
• Foster a collaborative, engaged, and accountable culture.
  
  

Profile

Fluent in both English and Arabic (mandatory) Bachelor’s degree in Business, Retail Management, or a related field. 8-10 years of previous experience in retail operations, sales leadership, or brand management, preferably within beauty or luxury sectors. Strong understanding of retail KPIs, store operations, merchandising standards, and partner dynamics (e.g., Sephora). Proficient in data analysis and reporting tools, with the ability to translate insights into actionable strategies. Proven leadership in developing high-performing teams and driving customer-centric retail experiences. Passion for innovation, inclusivity, and upholding brand integrity in a fast-paced retail environment.