Restaurant Dispatcher

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland
A Dispatcher ensures that all food orders are prepared in a timely manner and according to menu and customer specifications. A Dispatcher may also finalize the presentation of the order and test the temperature of the food. To keep orders flowing from the kitchen to the bike drivers, a Dispatcher directs kitchen runners and bike drivers who are delivering completed orders

What You'll Do?

• Verifying orders and arranges transportation.
• Organizes item order by editing for price, promotions, and special diet compliance.
• Checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders.
• Examines the food items, destination, route, rate, and delivery time.
• Verifies food order for deliver by matching bills and reconciling quantities while noting discrepancies.
• Keeps customers informed by forwarding notice of their food order availability, delivery method, and current status; and answering questions.
• Protects the organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
• Receive orders from clients relay them to the kitchen, monitor progress and ensure that the kitchen puts out the dishes according to the ticket’s specifications.
• Monitors sanitation and proper temperatures while additional requirement is prepared.

What Are We Looking For?

• Minimum high school academic.
• Experience minimum 1-year similar position.
• Attention to detail
• Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult condition, while possessing following additional competencies.
• Understanding the Job requirement.
• Taking Responsibility.
• Adaptability.
• Teamwork.
• Multitasking.

Benefits

• 
  Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized workshops run by the Kitopi Academy.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• Free and unlimited access to a nutritionist.
• No Dress Code! (T&C applies).
• The famous team activities and social events bursting with fun.Inclusive private health insurance.
• Up to 50% discount on Kitopi brands.
• Annual leave as per the company policy.
• Flexible working hours to support work-life balance.

Additionally, we offer:

• 
  Wellness spaces designed for mothers inclusive for all.
• Monthly well-being programs to nurture your mental and physical health.
• Informative and empowering webinars to support your growth.
• Social Thursdays and Fridays across markets to gather and connect with colleagues.

Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.