Reservation Agent
Accor
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Company Description
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
Job Description
Key Responsibilities
Reservations Handling
Qualifications & Skills
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
Job Description
Key Responsibilities
Reservations Handling
- Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
- Respond promptly to inquiries via phone, email, website, or OTA platforms.
- Upsell higher room categories and promote hotel packages to maximize revenue.
- Ensure all bookings are confirmed with complete and accurate guest information.
- Maintain reservation records and update changes, cancellations, and no-shows.
- Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
- Prepare and send daily / weekly reservation reports as required.
- Ensure rate parity across all booking channels.
- Handle special requests (early check-in, late check-out, VIP amenities, etc.).
- Communicate professionally with travel agents, corporate clients, and walk-in guests.
- Resolve booking-related issues or escalate when necessary.
- Maintain confidentiality of guest information in line with data privacy standards.
- Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
- Follow Accor policies, reservation procedures, and brand standards.
- Support in overbooking situations as per hotel revenue strategy.
Qualifications & Skills
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).
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