Regulatory Senior Researcher

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including answering medium queries, conducting meetings and advise taxpayers on related issues, designing and developing legal support ticketing system to optimize and facilitate legal support queries handling process.

Job Responsibilities

Advisory Support Planning

• Develop legal support ticketing systems including ticketing and knowledge management and provide recommendations to ensure efficiency in the resolution of Customs regulations/laws queries
• Carry out necessary Customs studies with the goal of continuously improving ZATCA's present Customs practices (policies and procedures)
• Keep abreast of domestic and international Customs ecosystem including key players and partners, obligations and relationships, regulatory instruments to support implementation of regulations, Customs documents, processes, procedures and taxpayer journey
  
  
  

Advisory Support Implementation and Follow Up

• Receive internal and external queries related to Customs laws and regulations and accordingly ensure proper and prompt responses and resolutions ensuring compliance with policy intent and guidelines and escalate complex cases as needed
• Maintain and frequently update and publish Customs related FAQ databases to improve taxpayer experience and provide quick information by reducing the time to answer simple questions
• Analyse common queries and themes and develop possible solutions based on taxpayer satisfaction trends to increase efficiency and customer satisfaction index
• Collect feedback from internal stakeholders related to operational efficiency of legal support and the effectiveness of advising services and accordingly deduce relevant areas of difficulty and struggle, suggest, and implement recommended improvements
• Ensure achievement of pre-set legal support targets and objectives, report on performance progress and highlight delays if any
• Prepare final reports highlighting advisory performance, challenges and lessons learned, and work on suggested improvements
• Prepare for and participate in meetings/ workshops with regulatory bodies, and governmental entities as needed to exchange advise on best Customs practices
  
  
  

Organization and Operations

• Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree in Legal Studies, or equivalent is required

Experience

A minimum of 2 years of relevant experience

Competencies

Tax and Customs Treaties - Proficient

Communication - Developing

Legislations and Regulations - Advanced

Professionalism - Proficient

Research and Analysis - Proficient

Results Oriented - Proficient

Stakeholder Management - Proficient

Legal Writing and Policy Drafting - Advanced

Customer Focus - Proficient

Change Enabler - Developing

Negotiation and Influence - Proficient