Professional Services Consultant Telco - Middle East

Job Description

Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant can demonstrate his/her ability to participate in customer success from the pre-sales/scoping phase to project closure.

He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.

As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to:

• Mobile network signaling security – e.g. GTP, PFCP, SBA
• Mobile network RAN network security – e.g. RAN Security Gateway
• Carrier grade NAT solutions – e.g. NAT44, NAT64
• Improved monetization – Gi firewall services and Security
• Telco applications, API security, SecOps
• Virtualization and Orchestration
  
  

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

Responsibilities:

• Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc..
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)
• Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP/GSMA, SASE in Telco space
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned
  
  

Job Requirements:

• 8+ years’ experience in professional services, consulting, support or pre-sales roles.
• 2+ years’ experience working in a telco sector, in professional services, consulting, implementation, or design roles
• Previous experience working for a Vendor would be a plus
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks
• Thorough understanding of Telco Signaling protocols and services, especially around security
• Solid understanding of general security and networking principals and technologies such as:
• Security infrastructure: Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control.
• Networking and management: switching, routing, load balancing, network management, OSS.
• In-depth industry knowledge, theoretical and practical understanding of:
• Functions and flows of MME, HSS, S/PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc..
• Knowledge of 3GPP standards – especially around GTP and PFCP
• Roaming security – GSMA IR.88, FS.20
• Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3
• Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management
• IPv6 and SCTP
• Understanding of Application Security for software driven Telco architectures
• API security
• 5G SBA
• Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco/MSSP use cases
• Experience in scripting and automation would be a plus
• Excellent presentation and technical documentation skills
• Excellent troubleshooting skills with a systematic approach to problem solving
• Proven ability to work independently or lead a team in a collaborative environment
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
• Ability to adapt seamlessly to shifting priorities, demands and timelines
• Flexible working hours
• Positive customer service attitude with excellent soft skills
• Ability to bring projects to successful completion through political sensitivity
• Strong commitment, self-driven with good team leadership skills
• Low/Moderate travel (up to 50%) – EMEA region
  

Education:

• Master's Degree in technical or management discipline and/or equivalent extensive work-related experience
  
  

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.