Problem Manager

About us 

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

As a Problem Manager, you will be responsible for proactively identifying, analyzing, and resolving recurring IT problems to minimize service disruptions and improve overall service quality. You will establish and operate comprehensive quality control processes, focusing on root cause analysis (RCA) and problem management to drive ticket reduction and continuous improvement. You will implement automated testing and validation tools to maintain high-quality service delivery and mitigate risks.

Requirements    

•  Lead the problem management process, including problem identification, root cause analysis, and resolution.
•  Conduct thorough root cause analyses to identify underlying issues and prevent recurrence of incidents.
• Establish and operate comprehensive quality control processes for all IT services, ensuring compliance with defined standards and continuous improvement.
• Develop and implement strategies to reduce the number of recurring incidents and service requests.
•  Identify and implement process improvements to enhance the efficiency and effectiveness of problem management and quality assurance.
•  Integrate automated testing and validation tools into IT workflows to maintain high-quality service delivery and mitigate risks.
• Generate reports and analyze data to identify trends and areas for improvement.
• Maintain and update the problem management knowledge base.

What You Need

•  Bachelor’s degree in information technology, Computer Science, or a related field.
• 5-8 years of experience in problem management, incident management, or quality assurance.
•  Strong understanding of ITIL problem management principles and best practices.
•  Proven experience in conducting root cause analysis (RCA).
•  Experience in implementing and managing quality control processes.
• Familiarity with automated testing and validation tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively. 
• Experience with ticketing systems and service management tools.
• Experience with process improvement methodologies.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.