Performance Monitoring Expert

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities. Their main operational role includes developing/ updating the reporting framework, and discussing performance results and recommendations with concerned external stakeholders.

Job Responsibilites

Organizational Performance Monitoring and Reporting

• Research and keep abreast of international best practices to identify latest trends, methods and approaches used for data reporting
• Develop and/or update the reporting framework to ensure standardized and consistent reporting
• Update the organizational performance management reporting tools for monitoring purposes
• Collect and consolidate data from all functions on a periodical basis ensuring correctness and integrity to monitor and report on organizational performance
• Control the reporting systems (Tableau, S+)
• Review ZATCA’s KPIs dashboard to report results and gaps
• Prepare needed weekly/ monthly/ quarterly/ yearly reports to relevant internal (i.e., BoD, other functions) and external (i.e., Ministry of Finance, ADAA, Royal Court, etc.) stakeholders in an accurate and timely manner highlighting ZATCA’s strategy’s performance, achieved results and deviations
• Conduct meetings with senior leadership and concerned external stakeholders (e.g., ADAA, Ministry of Finance) to discuss results and recommendations
• Follow-up on the implementation of corrective/ remedial actions
• Prepare awareness materials and conduct awareness and educational workshops to enhance capabilities in organizational performance
  
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Eductaion

• Bachelor’s degree in Business Administration or Engineering , or equivalent is required
• Master’s degree in related field is preferred
  
  
  

Experience

A minimum of 5 years of relevant experience

Competencies

Policy Making - Proficient

Data Analytics - Advanced

Change Management - Advanced

Communication - Developing

Professionalism - Proficient

Results Oriented - Proficient

Business Excellence - Advanced

Strategic and Business Planning - Proficient

Customer Focus - Proficient

Quality Management - Advanced

Change Enabler - Developing