Patient Support Specialist

Job Overview

To provide comprehensive administrative support to the field based staff of a single large project or multiple projects.

Essential Functions

• To work collaboratively across the Team Coordinator function, and understand how the function contributes to the Commercial business.
• To be the first point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
• To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems (e.g. People soft Financials, Orange Billing Manager, Eagle, People soft Expenses) are updated accordingly.
• To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
• To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director
• To support Month end administration, ensuring daily rates are allocated to field teams along with relevant time sheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
• To ensure all requisitions and invoices are coded correctly to ensure costs are billed to the project or passed through to the client.
• To undertake diary management of Project Director
• To liaise with the customer, addressing issues raised or else flagging elsewhere within the business.
• Perform other duties as assigned.
  
  

Qualifications

• Bachelors degree qualifications
• 3 years related experience
• Equivalent combination of education, training and experience
• Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work
• Good prioritization skills
• Able to use initiative, plan ahead, proactive in problem solving, diplomatic and able to demonstrate appropriate decisions within scope of authority
• Able to share experience and learning, able to priorities and liaise with field staff and customers effectively
• Intermediate understanding of Word, Power point and basic Excel
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com