Patient Experience Officer

Dr.Soliman Fakeeh Hospital Jeddah

Date: 3 weeks ago

City: Jeddah

Contract type: Full time

Duties And Responsibilities

Motivate, inspire and provide guidance to staff
Lead the team by setting a good example “role model”
Prepare staff schedule and arrange staff duty as per operational needs
Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.)
Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
Have an in-depth knowledge of the hospital and the geographical layout of all buildings
Supervise daily shift to ensure that work flow is adhering the operations procedure
Make daily rounds to ensure outstanding customer care all the time
Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
Attend codes: White and Mercy
Recognize & celebrate team and individual accomplishments & exceptional performance
Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
Handle social media complaints
Oversee playrooms
Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.

JOB REQUIREMENTS / QUALIFICATIONS :

Education: Bachelor’s Degree Certificate in Health/Business Administration or Related Field

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